Communicate! — A Serious Game for Communication Skills —

Jeuring, Johan; Grosfeld, F.J.M.; Heeren, Bastiaan; Hulsbergen, Michiel H; IJntema, Richta; Jonker, Vincent; Mastenbroek, Nicole; Smagt, Maarten J. van der; Wijmans, Frank; Wolters, Majanne; Zeijts, H. van

doi:10.1007/978-3-319-24258-3_49

Cited by 33 publications

(37 citation statements)

References 5 publications

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“…After scanning the abstracts returned by our query and the suggestions from the communication skills teachers, we selected nine papers that describe a learning environment with scripted communication skills scenarios (Bosse and Provoost 2015;Bracegirdle and Chapman 2010;Cláudio et al 2015;Gebhard et al 2011;Guo et al 2014;Jeuring et al 2015;Leuski and Traum 2011;Réty et al 2008;Wauters et al 2012).…”

Section: Selecting Relevant Literaturementioning

confidence: 99%

“…As future work, the autors mention dialogue management as a specialized component. Jeuring et al (2015) describe Communicate, a serious game for practicing communication skills. An important aspect of Communicate is the de-coupling of scenario development by communication skills experts from the implementation.…”

Section: Analysing the Literaturementioning

confidence: 99%

“…The majority of the papers in the literature (Bosse and Provoost 2015;Bracegirdle and Chapman 2010;Cláudio et al 2015;Gebhard et al 2011;Jeuring et al 2015;Réty et al 2008) describe a communication exchange between a player and a virtual character as a tree, graph or chart. Communication flows from a virtual character to a player and viceversa.…”

Section: Scenario Definitionmentioning

confidence: 99%

“…We define a communication exchange, often dealing with a particular subject, as a DAG. Characteristics of a subject DAG, as found in commercially available dialogue authoring assets/tools and in the literature (Bosse and Provoost 2015;Cláudio et al 2015;Jeuring et al 2015;Réty et al 2008), are:…”

Section: Scenario Definitionmentioning

confidence: 99%

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Scenarios in virtual learning environments for one-to-one communication skills training

Lala

Jeuring

Dortmont

et al. 2017

Int J Educ Technol High Educ

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A scenario is a description of a series of interactions between a player and a virtual character for one-to-one communication skills training, where at each step the player is faced with a choice between statements. In this paper, we analyse the characteristics of scenarios and provide a classification to represent such scenarios. The analysis is performed through a literature review and by comparing virtual learning environments for scenario based training. Using this analysis we specify requirements for describing communication scenarios related to their: structure (linear, branching, interleaving), properties (static information stored per scenario like situation, background, which virtual character to show), and parameters (characteristics of a scenario that can be modified per statement like a score on a learning goal and an emotional effect in a virtual character). We define a schema for representing such communication scenarios and present an authoring tool to create a scenario.

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Section: Selecting Relevant Literaturementioning

confidence: 99%

Section: Analysing the Literaturementioning

confidence: 99%

Section: Scenario Definitionmentioning

confidence: 99%

Section: Scenario Definitionmentioning

confidence: 99%

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Scenarios in virtual learning environments for one-to-one communication skills training

Lala

Jeuring

Dortmont

et al. 2017

Int J Educ Technol High Educ

Self Cite

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“…[12] was developed for practicing interpersonal communication skills between a healthcare professional and a patient. The player is o↵ered a list of alternative sentences during a consultation with a virtual Fig.…”

Section: Serious Game For Communication Skillsmentioning

confidence: 99%

An Extensible Domain-Specific Language for Describing Problem-Solving Procedures

Heeren

Jeuring

2017

Lecture Notes in Computer Science

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Abstract. An intelligent tutoring system (ITS) is often described as having an inner loop for supporting solving tasks step by step, and an outer loop for selecting tasks. Many task domains have problem-solving procedures that express how tasks can be solved by applying steps or rules in a controlled way. In this paper we collect established ITS design principles, and use the principles to compare and evaluate existing ITS paradigms with respect to the way problem-solving procedures are specified. We argue that problem-solving procedures need an explicit representation, which is missing in most ITSs. We present an extensible domain-specific language (DSL) that provides a rich vocabulary for accurately describing procedures. We give three examples of tutors from di↵erent task domains that illustrate our DSL approach and highlight important qualities such as modularity, extensibility, and reusability.

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Effects of communication style on relational outcomes in interactions between customers and embodied conversational agents

Pinxteren

Pluymaekers

Lemmink

et al. 2023

Psychology and Marketing

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Conversational agents are increasingly used to substitute or augment human service employees. Due to their ability to use human-like communicative behaviors, these agents are theorized to establish social connections with customers. However, the existing literature is ambiguous on how conversational agents should verbally communicate with customers and whether they should be adaptive to customers' verbal behavior. The current study aims to address these gaps, by focusing on the effects of the conversational agent's communication style on the perceived social connection. Two experiments were conducted in which a virtual agent in a hedonic service (Experiment 1) or a utilitarian service (Experiment 2) was manipulated to adapt either a static task-or a social-oriented communication style or mimic the communication style used by the customer in the previous turn. Guided by marketing and human-computer interaction literature, measures for engagement and rapport were used to reveal customers' perceived social connection. Resultsshow that for the hedonic service, rapport was significantly affected by the presence of social cues in the agent's communication style (whether statically or mimicked), while engagement was significantly affected by mimicry. For the utilitarian service, only social cues significantly affected rapport. These findings enrich the Computers As Social Actors paradigm and provide clear guidelines for practitioners.

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Communicate! — A Serious Game for Communication Skills —

Cited by 33 publications

References 5 publications

Scenarios in virtual learning environments for one-to-one communication skills training

Scenarios in virtual learning environments for one-to-one communication skills training

An Extensible Domain-Specific Language for Describing Problem-Solving Procedures

Effects of communication style on relational outcomes in interactions between customers and embodied conversational agents

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