Common Operational Picture and Interconnected Tools for Disaster Response: The FASTER Toolkit

Konstantoudakis, Konstantinos; Christaki, Kyriaki; Sainidis, Dimitrios; Babić, Ivanka; Kogias, Dimitrios G.; Inglese, Guillaume; Bruno, Luca; Giunta, Gabriele; Patrikakis, Charalampos Z.; Balet, Olivier; Rossi, Claudio; Dimou, Anastasios; Daras, Petros

doi:10.1007/978-3-031-20939-0_6

Cited by 2 publications

(2 citation statements)

References 21 publications

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“…However, the planning and execution of disaster response operations are complex and multifaceted tasks that must be considered and coordinated with personnel and other resources while monitoring the unfolding event. Konstantoudakis et al [11] implemented a chatbot to collect information from volunteers and citizens and a mission management module to coordinate it all. Many people face death every day due to serious medical emergencies; however, basic knowledge on how to handle with these situations could save several human lives.…”

Section: Related Workmentioning

confidence: 99%

WhatsApp-Based Cloud Service Chatbot Application for Emergencies or Disasters

Peña-Cáceres,

Tavara-Ramos,

Correa-Calle

et al. 2024

JAIT

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Climate change and its effects have led to the presence of disruptive and dynamic climate events. Piura is geographically the most affected region of Peru by the El Niño phenomenon. The limited technological means of communication between the local authority and the community have generated decisions that are not very acceptable to the population. The purpose of the study was to develop a Chatbot focused on WhatsApp, ManyChat, and Google Sheets services to facilitate the referral and consultation of relevant information in emergency or disaster situations considering the particularities and limitations of the population of Piura, Peru. To achieve this objective, the following phrases were proposed: (1) defining and establishing the types of conversations using a logical, intuitive, and friendly approach; (2) designing and implementing the specific functionalities required by users to send and consult information through the Whatsapp platform service; and 3) evaluating and refining the Chatbot in terms of its effectiveness and acceptance during emergency or disaster situations. The results highlight the solution as a digital alternative that improves communication and coordination during emergency or disaster in Piura. The Chatbot optimizes incident management and provides efficient responses to users with acceptable levels of satisfaction.

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Section: Related Workmentioning

confidence: 99%

WhatsApp-Based Cloud Service Chatbot Application for Emergencies or Disasters

Peña-Cáceres,

Tavara-Ramos,

Correa-Calle

et al. 2024

JAIT

View full text Add to dashboard Cite

show abstract

“…Planning and carrying out disaster response operations, however, are intricate and multidimensional jobs that need to be considered and coordinated with staff and other resources while keeping an eye on the event's progress. A mission management module was put in place [11] to oversee the aforementioned tasks and collect data from volunteers and residents. Serious medical emergencies claim the lives of countless individuals every day, yet having a basic understanding of how to handle these circumstances could potentially save many more.…”

Section: Related Workmentioning

confidence: 99%

Integral Chatbot Solution for Efficient Incident Management and Emergency or Disaster Response: Optimizing Communication and Coordination

Peña-Cáceres,

Tavara-Ramos,

Correa-Calle

et al. 2024

TEM Journal

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Climate change, with its unstable and dynamic weather phenomena, has a significant impact on the city of Piura, Peru, making it particularly vulnerable to the El Niño phenomenon. The limited technological infrastructure for communication between local authorities and the community has resulted in decisions that are unacceptable to the population. In order to address this gap and improve coordination during emergency or disaster situations, it is proposed to develop a specialized chatbot that integrates with modern platforms such as WhatsApp, Manychat, and Google Sheets. The solution was evaluated through a questionnaire and an observation guide, addressed to 30 citizens of the districts of Piura, Castilla, and Catacaos, Peru. The degree of satisfaction on the part of the users was 26.38%. In terms of the criterion of clarity, it is 26.44%. While 22.73% said that they needed coherence and fluency in conversation, Lastly, 24.45% corresponded to the level of accuracy in forwarding information and queries. The results of the study highlight the effectiveness of this solution as a digital alternative that not only optimizes incident management but also provides efficient responses and motivates citizens to be prepared through the use of modern technologies.

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Common Operational Picture and Interconnected Tools for Disaster Response: The FASTER Toolkit

Cited by 2 publications

References 21 publications

WhatsApp-Based Cloud Service Chatbot Application for Emergencies or Disasters

WhatsApp-Based Cloud Service Chatbot Application for Emergencies or Disasters

Integral Chatbot Solution for Efficient Incident Management and Emergency or Disaster Response: Optimizing Communication and Coordination

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