Commodifying love: value conflict in online dating

Minina, Alisa; Masè, Stefania; Smith, Jennifer L.

doi:10.1080/0267257x.2022.2033815

Cited by 11 publications

(6 citation statements)

References 69 publications

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“…Studies on VCC and VCD in SDL focused on specific sectors, such as tourism [6,16,45,[61][62][63], transportation [14,33,64], ecosystems [39,65,66], and social media [19,20,55,61,67,68]; in addition to other scattered surveys across multiple sectors. However, few studies have been dedicated to the challenges of digital transformation, especially in the financial services segment, which has advanced in digitization, and its operations affect several other sectors [44].…”

Section: Value Co-destruction In Banking Digital Transformationmentioning

confidence: 99%

“…The technology has helped companies to create value, since it allows them to expand the services capillarity and personalization, and branding capacity. For example, the use of artificial intelligence and machine learning can generate economies of scale, improve process efficiency, and enhance business penetration, but such technologies can also destroy business value and sometimes with serious and irreversible consequences [7,[16][17][18][19][20]. Organizations have the task of balancing the potential and limitations of technologies in order to generate adequate value propositions, which becomes a critical aspect for any business model [21].…”

Section: Introductionmentioning

confidence: 99%

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Research Directions for Value Co-Destruction in Banking Digital Transformation

Borba¹

2023

E-Service Digital Innovation

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Digital transformation imposes an invisible legacy on managers: the destruction of value. Technology’s ability to make services intangible can lead to irreparable losses of value to businesses, resulting in a decline in economic potential and imposing a dictatorship of gratuitousness. To research how this happens and propose solutions, I analyze the trend of value co-destruction (VCD) in banking digital transformation. The ability to understand and predict such changes is important to guide the planning, implementation, and evaluation processes of business decisions, since the application of expert systems in decision support is common. Value creation is a central concept in business literature since companies create value through their operations and the delivery of services and products that meet the desires of their customers. However, the value can also be destroyed, causing the bankruptcy of companies and significant changes in the market. Through a semi-systematic review of the literature, I seek the theoretical guidelines of VCD in the context of online banking services. We found 112 articles related to the theme, and part of the systematic analysis of these articles is arranged in this work. The main objective of this theoretical essay is to evidence research propositions for analysis of VCD in the context of digital banking transformation.

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Section: Value Co-destruction In Banking Digital Transformationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Research Directions for Value Co-Destruction in Banking Digital Transformation

Borba¹

2023

E-Service Digital Innovation

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“…Paralelamente al establecimiento de relaciones más abiertas, varios miembros madrileños de estos colectivos, principalmente lesbianas (Herrera, 2022) y personas transgénero, siguen anhelando una relación estable más bien romántica y monógama, aunque igualitaria. Muchas personas LGTBIQ+ aún identifican en parejas heterosexuales los presupuestos (concretamente, románticos) del amor ansiado (Thorne et al, 2020); no obstante, la exposición online de la amalgama posmoderna amorosa ha hecho emerger elementos de resistencia al cambio al suscitar desconfianza y conformar patrones deshumanizantes con destacado carácter consumista en las relaciones, acorde a Minina et al (2022). Con todo, este aspecto parece ser aprovechado por personas gays y bisexuales, principalmente hombres, de acuerdo a Martínez-Gómez et al (2020), para poder establecer conexiones sexuales libremente, al sentirse en un espacio más inclusivo donde estas manifestaciones tienen su lugar.…”

Section: Discusión Y Conclusionesunclassified

Percepciones del amor en población adulta-joven madrileña

Granero

2023

Revista OBETS

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Este estudio exploratorio indaga en las percepciones que la población adulta-joven, entre 18-40 años, y residentes en la Comunidad de Madrid (España), tienen sobre el posible papel significador del amor romántico frente a otras alternativas afectivo-amorosas y de pareja existentes en la sociedad actual, así como en la posible influencia que variables como el uso de redes sociales y aplicaciones online, el feminismo y el colectivo LGTBIQ+ ejercen en ellas. Con dicha finalidad, la metodología utilizada fue eminentemente cualitativa, llevando a cabo 35 entrevistas y 3 grupos de discusión como principales herramientas de producción de datos. Los resultados muestran una coexistencia multifacética entre el mantenimiento del amor romántico, como referente hegemónico, y la desestigmatización de otras posibilidades de construcción y visibilización de nuevas realidades amorosas más igualitarias en cuestiones de género y orientación sexual, donde el sexo podría desligarse del aspecto emocional. Como conclusiones, se señala la existencia de una equidad entre el papel del amor romántico como eje explicativo tradicional de las actuales relaciones de pareja, y un proceso de cambio social, que trata de dirigirlo a una periferia referencial, influido por los idearios feministas y LGTBIQ+, y donde las redes sociales online actúan como inestimable instrumento mediador, a pesar de sus repercusiones en términos de peligrosidad e identidad. Se genera y reconfigura un amplio abanico de alternativas, pero todavía con ciertas resistencias al cambio fundamentadas en la complejidad y cuestiones éticas que implican dichas relaciones, ligadas al marcado carácter personalista y consumista de su construcción y descomposición.

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“…Studies on VCC and VCD in SDL have focused on specific sectors, such as tourism (Arıca et al, 2022;Bordian & Gil-saura, 2021;Freire & Veríssimo, 2021;Hamidi et al, 2020;Solakis et al, 2017 ;Sthapit & Björk, 2020), transport (Echeverri & Skålén, 2011a;Schulz et al, 2021;Trittin-Ulbrich et al, 2021), ecosystems (Chen & Lin, 2018;Fuentes et al, 2019;Hogg et al, 2019;Hogg et al al. al., 2021) and social media (Bordian & Gil-saura, 2021;Kuppelwieser & Finsterwalder, 2016;Minina et al, 2022;Moghadamzadeh et al, 2020;Pulkkinen et al, 2019;Zuboff, 2015) ; in addition to other research spread across various sectors. However, few studies have been dedicated to the challenges of Digital Transformation, especially in the financial services segment, which has advanced in digitalization and its operations affect several other sectors (Martins et al, 2019).…”

Section: Co-destruction Of Value In Digital Banking Transformaçãomentioning

confidence: 99%

Value Co-Destruction in Digital Banking Transformation: Research Propositions

Borba

2022

ECIAIR

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Digital Transformation imposes an invisible legacy on managers: the destruction of value. The ability of technology to disseminate services can lead to irreparable losses of value for companies, resulting in the decline of economic potential and imposing a dictatorship of gratuitousness. To research how this happens and propose solutions, I analyze the trend of value co-destruction (VCD) in the Digital Bank Transformation. The ability to understand and predict such changes is important to guide the processes of planning, implementing, and evaluating business decisions. Value creation is a central concept in the business literature, as companies create value through their operations and the delivery of services and products that meet the desires of their customers. However, value can also be destroyed, causing companies to fail and significant changes in the market. Through a semi-systematic literature review, I seek the theoretical guidelines of VCD in the context of online banking. We found 112 articles related to the topic and part of the systematic analysis of these articles is available in this work. The main objective of this theoretical essay is to highlight research propositions for the analysis of VCD in the context of Digital Banking Transformation. For the main delivery, it is necessary to: 1) delimit the concepts related to Digital Transformation and VCD; 2) understand how the VCD process is configured; 3) define the mechanisms related to the VCD; and 4) gather characteristics of the financial services segment in the context of Digital Transformation. Two proposals were proposed for future research.

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Commodifying love: value conflict in online dating

Cited by 11 publications

References 69 publications

Research Directions for Value Co-Destruction in Banking Digital Transformation

Research Directions for Value Co-Destruction in Banking Digital Transformation

Percepciones del amor en población adulta-joven madrileña

Value Co-Destruction in Digital Banking Transformation: Research Propositions

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