Combining SCOR® model and fuzzy TOPSIS for supplier evaluation and management

Lima, Francisco Rodrigues; Carpinetti, Luiz César Ribeiro

doi:10.1016/j.ijpe.2016.01.023

Cited by 121 publications

(71 citation statements)

References 30 publications

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“…Zyoud et al [53] proposed a fuzzy AHP-TOPSIS framework for water loss management in developing countries. Lima-Junior and Carpinetti [54] used fuzzy TOPSIS for supplier evaluation and management. Kusi-Sarpong et al [55] used a joint rough sets and fuzzy TOPSIS methodology to evaluate green supply chain practices in the mining industry.…”

Section: Review Of Evaluation Methodsmentioning

confidence: 99%

“…For this reason, the fuzzy TOPSIS method is suitable for solving real-life application problems under a fuzzy environment [51,53]. Using this technique, the options are evaluated with respect to a set of criteria as the linguistic experts' opinions are subjective, vague and imprecise in nature [54]. Therefore, fuzzy TOPSIS is suitable for the BOPP plastic film assessment, which is used to rank the sustainable alternatives.…”

Section: Methodsmentioning

confidence: 99%

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A Sustainable Performance Assessment Framework for Plastic Film Supply Chain Management from a Chinese Perspective

Jiang

2016

Sustainability

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Academics' and practitioners' interest in sustainable supply chain management has received great concern in recent years. The application of biaxially-oriented polypropylene (BOPP) plastic film has had a significant influence on the economic, environmental and social performance of supply chain management. However, research on the integration of these three sustainable dimensions is still rare in this field. In this paper, we identify sustainability criteria based on a triple bottom line approach (economic benefit, environmental protection and social responsibility) from the supply chain perspective, develop a hybrid multi-criteria decision making framework to evaluate the criteria and select alternatives and apply the proposed approach to a real case study at a focal BOPP plastic film company in China. In the framework, a fuzzy analytical hierarchy process (FAHP) is used to determine the performance criteria weights and a fuzzy technique for order performance by similarity to ideal solution (FTOPSIS) is applied to rank the alternatives. The case study finds that the economic dimension was the most important aspect with environmental second and social third. The results also verify the effectiveness of the proposed framework. This paper develops an effective and systematic approach for decision makers to conduct evaluations and select optimal alternatives for focal plastic film companies.

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Section: Review Of Evaluation Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

A Sustainable Performance Assessment Framework for Plastic Film Supply Chain Management from a Chinese Perspective

Jiang

2016

Sustainability

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“…Diğer şekilde yani maliyet kriteri dikkate alınırken ise skalanın alt kısmındaki dilsel terimler ve Eş. 9 ile normalize karar matrisi hesaplanır [71,72]. Üçüncü adımda ağırlıklı standart matris hesaplanır.…”

Section: Bulanık Topsis (Fuzzy Topsis)unclassified

Loji̇sti̇k Fi̇rma Web Si̇teleri̇ni̇n Performanslarinin Çok Kri̇terli̇ Değerlendi̇ri̇lmesi̇

Büyüközkan

Güleryüz²

2016

Gazi Üniversitesi Mühendislik-Mimarlık Fakültesi Dergisi

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“…Öztayşi et al [12] compared the CRM performances of e-commerce firms using ANP method. In addition to these, MCDM methods have been used in different problems that require selection, sorting and classification in literature [13][14][15][16][17][18].…”

Section: Introductionmentioning

confidence: 99%

Determination of Customer Loyalty Levels by Using Fuzzy MCDM Approaches

Toklu

2017

Acta Phys. Pol. A

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Customer loyalty is an important issue for business enterprises to improve their market performance. It can be defined as the outcome of a customer's belief in a particular company and customer satisfaction with the company's products or/and services. Business enterprises can make strategic marketing decisions by using customer loyalty levels and manage customer relations. This research will mainly focus on determination of loyalty criteria. The second objective of the research is to prioritize the criteria set. In the proposed model, fuzzy multi-criteria decision making approaches consisting of fuzzy analytic network process and fuzzy decision making trial and evaluation laboratory methods were used to determine the customer loyalty level. A case study has been conducted in a small-medium enterprise to improve the understanding of how companies establish a customer selection strategy with customer loyalty degree. The results from this study indicate that "resistance to change", "purchase frequency" and "switching cost" are the most important criteria to determine customer loyalty.

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Combining SCOR® model and fuzzy TOPSIS for supplier evaluation and management

Cited by 121 publications

References 30 publications

A Sustainable Performance Assessment Framework for Plastic Film Supply Chain Management from a Chinese Perspective

A Sustainable Performance Assessment Framework for Plastic Film Supply Chain Management from a Chinese Perspective

Loji̇sti̇k Fi̇rma Web Si̇teleri̇ni̇n Performanslarinin Çok Kri̇terli̇ Değerlendi̇ri̇lmesi̇

Determination of Customer Loyalty Levels by Using Fuzzy MCDM Approaches

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