Combining Multicriteria Decision‐Making Tools to Identify Critical Success Factors that Affect the Performance of Training Course Projects

Abstract

This paper combines two multicriteria decision‐making (MCDM) tools to identify the critical success factors (CSFs) that impact the performance of personnel training course projects in the semiconductor industry in Taiwan. The study collected the factors that influence performance by interviewing experts and constructed a hierarchical factor table. The fuzzy analytic hierarchy process was used to determine the weight of each factor, and the acceptance advantage concept of VlseKriterijumska Optimizacija I Kompromisno Resenje was used to objectively identify the CSFs. The study found four CSFs that affect project performance and proposed five practical implications. This paper verified that combining two MCDM tools can help training institutions to allocate their resources appropriately by focusing on the CSFs, identified by their weights, and thus, promote their training courses at lower cost and with greater efficiency. Copyright © 2013 John Wiley & Sons, Ltd.

An integrated approach for healthcare services risk assessment and quality enhancement

“…Literature review 2.1 FMCDM in healthcare decision making Fuzzy multi-criteria decision making (FMCDM) is a decision-making process used in engineering, management, science and technology, which improves the quality of decision making by offering efficient and rational choices. The frequent use of FMCDM and FMEA IJQRM 1184 37,9/10 in different fields of industry such as assembly, manufacturing and services (Arunachalam et al, 2015;Fu et al, 2015;Kutlu and Ekmekçioğlu, 2012;Liu et al, 2016) has made researchers consider employing these methods in healthcare industry in order to improve the quality of services provided in healthcare industry.…”