Combining fuzzy MCDM with Kano model and FMEA: a novel 3-phase MCDM method for reliable assessment
Jia Shao,
Shuya Zhong,
Mi Tian
et al.
Abstract:In the circular economy era, this study addresses sustainable business management for high-investment and long-life cycle projects, where accurate and reliable assessments are crucial to ensuring successful outcomes. The objective is to elevate the reliability of assessments by introducing a novel decision-making method that, for the first time, integrates time-based satisfaction and risk factors simultaneously. We propose a 3-phase multi-criteria decision-making (MCDM) method, which combines fuzzy MCDM compri… Show more
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