College Students' Satisfaction with Online Courses during the COVID-19 Epidemic

Zhou, Yu; Yu, Jihong; Liang, Weijia; Li, Qingqing

doi:10.1145/3465631.3465880

Cited by 1 publication

(1 citation statement)

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“…Nevertheless, it has been suggested in the literature that the integration of satisfaction in the equation between perceived value and retention might better explain the evaluation of the higher education service and the consequences on students' actions, while determining how to improve satisfaction and positive outcomes by providing increased value for students (Mostafa, 2019). It is necessary for satisfaction to be observed through the perceived value of all aspects of the service, maximizing the service value effect on satisfaction and establishing various alternatives to enhance satisfaction effectively (Zhou et al, 2021).…”

Section: Hypotheses Developmentmentioning

confidence: 99%

Should I Leave My Country? Higher Education Value Shaping Students’ Satisfaction and Brain Drain Intentions in Western Balkans

Petreska,

Prodanova,

Kocarev

2023

SAGE Open

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Following the relevant literature on higher education services, the objective of this study explores how the higher education perceived value outlines students’ satisfaction with the service and their migration intentions. Data from1,150 university students in Macedonia was collected and analyzed using Partial Least Squares Structural Equation Modeling. The results showed that functional, emotional, conditional and image value perceived about the degree are significant incitements of overall satisfaction, while social influence by reference groups minimizes satisfaction. In turn, students’ satisfaction decreases their intentions to leave the country. Moreover, the year of study acts as a moderator by delivering higher satisfaction, hence reducing brain drain intentions, for students in higher courses. The conclusions of this research emphasize the need for universities to increase appreciation of the higher education system’s quality, efficiency, and reputation. Since the beginning of their studies, students should be able to recognize and experience their education as beneficial for their professional future in the country, reducing in this way one of the major concerns in Western Balkans, the brain drain intentions.

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Section: Hypotheses Developmentmentioning

confidence: 99%