“…voluntary compliance) as part of the self-assessment system, given their responsibility in calculating, paying and reporting timely tax payable (Roth et al, 1989); Tax compliance refers to the motivation of a person, group, or organization to act or not act in accordance with the tax laws (Gibson et al, 1991); Tax compliance is the degree to which a taxpayer complies (or fails to comply) with the tax rules of his country, for example by declaring income, filing annual tax return, and paying the tax due in a timely manners (Sarker, 2003); Tax compliance refers to the responsibility in submitting the annual tax return and in reporting accurately all actual incomes, in line with a self-assessment system (Sommerfeld, 1994); Tax compliance is the extent to which the taxpayer comply with tax laws (Hom, 1999); Tax compliance consists of individual activities carried out to meet obligations in accordance with the applicable rules, either conscious or as a result of coercion (Mc Mahon, 2001); Tax compliance is the willingness to pay without threat or coercion (Samuel, 2011); Tax compliance is the awareness of taxpayers to fulfill their tax obligations in accordance with applicable regulations without previous investigation, warnings, threats, or applying either criminal or administrative sanctions (Alm et al, 2004);9 Pajak' program as the most successful contact center that aims to provide information and receive complaints from the public about taxes. Still, discrimination in services, the complexity of using tax applications, unequal service facilities, and lack of dissemination are regular features of the Indonesian tax administration, especially on the regional level (Zulfikar, 2011;Sari 2012).…”