“…Policymakers, public sector managers, and employees agreed to increase innovation in their public services. That addresses the challenges of public service delivery in terms of efficiency and budget savings (de Vries, Bekkers, and Tummers 2016; Lindsay, 2018) as well as maintaining high levels of welfare services and helping to address economic and social challenges facing the public sector (Borin, 2001;Koch and Hauknes, 2005;Eggres and Singh, 2009). Successful innovation is the creation and implementation of new processes, products, services, and delivery methods, resulting in significant improvements in outcomes, efficiency, effectiveness, or quality (Albury, 2005).…”