“…Positive features include enhanced client access (Evans et al, 1986;Swinson et al, 1995), the provision of immediate crisis support when required (Coman, 1996(Coman, , 1997Hunt, 1993) and the ability to provide support between face-to-face counselling sessions (Coman, 1996(Coman, , 1997Flynn et al, 1992). The anonymity that telephone counselling affords participants is another advantage (Evans et al, 1984(Evans et al, , 1986. Telephone counselling has enabled service providers to provide services to a larger number of clients with a reduction in costs and overheads per client (Springer, 1991;Swinson et al, 1995).…”