Cognitive Decision-Making Algorithms in Data-driven Retail Intelligence: Consumer Sentiments, Choices, and Shopping Behaviors
Abstract:The ongoing COVID-19 pandemic is upending our lives and the global economy in ways unimaginable until recently. While the overall impacts are still difficult to quantify, ramifications are sure to be felt for decades to come. Providing secure, reliable, and affordable resources for all without causing devastating environmental consequences is perhaps the greatest challenge of the 21st century. But the pandemic has significantly altered dynamics and changed priorities. How is this impacting the quest for sustai… Show more
“…On the basis of consumer segments, firms can ask some macro- and micro-influencers who charge considerably less to act as streamers to interact with high-power consumers, ultimately leading to greater reputation perception and more impulse purchase. By embracing the data-driven retail intelligence ( Klieštik et al, 2022 ), firms are able to maximize the effect of streamer popularity, optimizing the investment in streamers.…”
A significant characteristic of live streaming commerce is that popularity cues are tactically created and utilized to improve product sales, as atmospheric cues. However, research on live streaming commerce that investigates the effects of popularity cues is scarce. This study aims to reveal the role of popularity cues, including streamer popularity and product popularity, in promoting consumers’ impulse purchase. Following the stimulus–organism–response paradigm, this study reveals the underlying mechanism. This study surveyed 402 customers and empirically demonstrates that streamer popularity and product popularity can trigger consumers’ impulse purchase by enhancing perceived streamer reputation and perceived competition, respectively. Meanwhile, perceived power, as an inherent factor of consumers, plays a moderating role that only attenuates the effect of streamer popularity on perceived streamer reputation. This study contributes to a better understanding of the working mechanism of popularity cues and offers practical insights into how to effectively utilize these atmospheric cues in live streaming commerce.
“…On the basis of consumer segments, firms can ask some macro- and micro-influencers who charge considerably less to act as streamers to interact with high-power consumers, ultimately leading to greater reputation perception and more impulse purchase. By embracing the data-driven retail intelligence ( Klieštik et al, 2022 ), firms are able to maximize the effect of streamer popularity, optimizing the investment in streamers.…”
A significant characteristic of live streaming commerce is that popularity cues are tactically created and utilized to improve product sales, as atmospheric cues. However, research on live streaming commerce that investigates the effects of popularity cues is scarce. This study aims to reveal the role of popularity cues, including streamer popularity and product popularity, in promoting consumers’ impulse purchase. Following the stimulus–organism–response paradigm, this study reveals the underlying mechanism. This study surveyed 402 customers and empirically demonstrates that streamer popularity and product popularity can trigger consumers’ impulse purchase by enhancing perceived streamer reputation and perceived competition, respectively. Meanwhile, perceived power, as an inherent factor of consumers, plays a moderating role that only attenuates the effect of streamer popularity on perceived streamer reputation. This study contributes to a better understanding of the working mechanism of popularity cues and offers practical insights into how to effectively utilize these atmospheric cues in live streaming commerce.
“…Future studies thus are encouraged to retest our research model by collecting the data from different omnichannel retailers in other countries to validate the generalizability of the present study. Finally, as our main research purpose is to examine the factors that affect review helpfulness in the omnichannel retailing context, we did not examine the impacts of factors, such as consumer engagement ( Kliestik et al, 2022b ), expectations ( Hopkins, 2022 ), purchasing habit ( Watson, 2022 ), and behavioral intentions ( Kliestik et al, 2022a ) on review helpfulness. Therefore, future studies are encouraged to explore the effects of these factors on review helpfulness in the omnichannel retailing environment.…”
As increasingly retail enterprises have adopted the omnichannel retailing strategy, both online-generated and offline-generated reviews should be considered to better understand the helpfulness of online reviews in the omnichannel retailing context. Drawing on the Elaboration Likelihood Model, the present study attempts to examine the impacts of review label volume, review content length, and review label-content relevance on review helpfulness in the omnichannel retailing context. The empirical data of 2,822 product reviews were collected from Suning.com. The results of Negative Binomial Regression showed that both central cue (review label-content relevance) and peripheral cue (review content length) positively affect review helpfulness. Specifically, the positive effect of review content length on review helpfulness will be stronger when the online review is submitted from an omnichannel retailer’s online store. On the contrary, the positive effect of review label-content relevance on review helpfulness will be weaker when the online review is generated from an omnichannel retailer’s online channel.
“…Future studies could consider other possible mitigating factors in the context of OHCs from another perspective. In addition, future research could explore the effects of data vulnerability in other research contexts, especially in relation to data-driven machine learning algorithms (e.g., Kliestik et al, 2022a , b ) and cognitive decision-making algorithms (e.g., Andronie et al, 2021 ; Pelau et al, 2021 ), which involve a large amount of personal data.…”
In the last few years, online health communities (OHCs) have experienced rapid development due to advances in technology and the COVID-19 pandemic. However, the sensitive nature of medical information has also raised concerns from users about their privacy and reduced their intention to use OHCs. Considering the critical role of data privacy, this study explored the effect of data vulnerability on OHC users. Using online survey data collected from 438 OHC users in China, we found that data vulnerability significantly reduced psychological comfort, while the latter enhanced continuance intention. We also found that psychological comfort negatively mediated the impact of data vulnerability on continuance intention. Institutional assurance approaches, namely privacy policy, privacy protection technology, industry self-regulation, and government legislation, were also found to mitigate the negative impact of data vulnerability on psychological comfort. This study not only contributes to the data privacy, psychological comfort, and institutional assurance literature but also offers suggestions for OHC stakeholders.
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