Cognitive Computing: What’s in for Business Process Management? An Exploration of Use Case Ideas

Roeglinger, Maximilian; Seyfried, Johannes; Stelzl, Simon

doi:10.1007/978-3-319-74030-0_32

Cited by 12 publications

(14 citation statements)

References 10 publications

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“…In this research note, we focus on four technological enablers for the fact that we consider their interaction with BPM as least understood: Social Computing as a paradigm for connecting individuals digitally, Smart Devices as digitized physical resources that join processes as artificial actors in their own right (e.g., Internet of Things, Cyber-Physical Systems), Big Data Analytics as a tool to automatically analyze extensive data volumes from business processes and their environments, and Real-Time Computing that enables organizations to analyze data in (near) real-time to adapt their business processes on-the-fly. Various other recent technologies are not discussed in detail, because their potential contribution to BPM is discussed elsewhere, including Blockchain (Mendling et al 2018b), Internet of Things (Janiesch et al 2017a), Semantic Technologies , Artificial Intelligence (Cangemi and Taylor 2018), and Cognitive Computing (Roeglinger et al 2018). We identify how the selected technologies challenge the main tasks to be fulfilled by BPM stakeholders -including process owners (strategy), process analysts (modeling and analysis), and system developers (implementation) (cf.…”

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confidence: 99%

Seven Paradoxes of Business Process Management in a Hyper-Connected World

et al. 2020

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Business Process Management is a boundaryspanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected world greatly leverages the prospects of business processes -but also boosts their complexity to a new level. We need to discuss how the BPM discipline can find new ways for identifying, analyzing, designing, implementing, executing, and monitoring business processes. In this research note, selected transformative trends are explored and their impact on current theories and IT artifacts in the BPM discipline is discussed to stimulate transformative thinking and prospective research in this field.

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confidence: 99%

Seven Paradoxes of Business Process Management in a Hyper-Connected World

et al. 2020

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“…The Note that current trends in production are determined by the small batch size, high variability of products, and changes in product range during the life cycle of the automated production system. In a modern enterprise, the share of system functionality implemented using software is growing, which requires innovative support concepts [7,11,23].…”

Section: Tablementioning

confidence: 99%

“…In particular, software development is an activity that uses a variety of technological tools and requires a high level of knowledge. Therefore, the software development project contains elements of uncertainty -project risk [6,7]. The implementation of a software development project depends on the amount of risk that corresponds to the project activity.…”

Section: Introductionmentioning

confidence: 99%

Enterprise risk arising from legacy production systems: a probabilistic perspective

et al. 2022

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The model of estimation of effective minimization of strategic risks arising at modernization of the software of legacy production systems is presented. It is shown that incompatible hypotheses of strategic risks of the enterprise in the digital economy form a complete group of pairwise incompatible independent events, and their probabilities are found by mathematical methods of processing an inversely symmetric matrix, made by experts in pairwise comparison on a 5-point scale of relative importance errors of calculations of the constructed matrix (no more than 15 %). For these matrices, solutions of characteristic equations are found to determine the maximum values of the eigenvalues of matrices, which appear in the assessment of the adequacy of composite expert matrices together with the corresponding orders of matrices. To substantiate the statistical measurement under the condition of quantitative or qualitative assessment of the risk of occurrence of events, the a priori value of the probabilities of occurrence of risk in the occurrence of events is taken. The full probability formula is the formula for the probability of occurrence of an event of effective minimization of strategic risks. It is shown that to determine the a priori values of conditional probabilities of hypotheses of effective minimization of strategic risks of the enterprise it is necessary to make statistically significant sections of these hypotheses at selected enterprises for several periods, which may be subject to statistical distribution laws. Thus, the presented model for quantitative measurement, comprehensive analysis of the level of software modernization of legacy production systems of the enterprise is the initial theoretical basis for improving the system of strategic management of the enterprise in terms of digitalization.

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“…This does not require the development of a completely new theory, new concepts, or new solutions. Rather, this requires the consistent, practical application of solutions already developed in the last 10–15 years within the concepts of BPM (e.g., Subject‐Oriented BPM, Adaptive Case Management, Cognitive BPM, dynamic BPM, and Contingency BPM; Fingar, ; Fleischmann et al, ; Hull & Nezhad, ; Pucher, ; Roeglinger, Seyfried, Stelzl, & Muehlen, ; Rothschadl, ; Zelt, Recker, Schmiedel, & vom Brocke, J., ), as well as their integration with KM. This consistent application will be proposed in the next section.…”

Section: Systemic Literature Reviewmentioning

confidence: 99%

The knowledge and process continuum

Szelągowski

Berniak-Woźny

2019

Knowl Process Manag

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The aim of the paper is to propose the concept of the Knowledge and Process Continuum, which corresponds to the changing role of Business Process Management (BPM) in Knowledge Intensive Organizations in the Knowledge Economy. The paper is conceptual in nature and is grounded in the theories of Knowledge Management (KM) and BPM. The systematic literature review method was used in order to employ a manual search of peer-reviewed papers available in the Springer and ProQuest databases. Seventeen articles were chosen for in-depth analysis, which shows the research gap with respect to the integrated application of KM and BPM. The article is an inspiring contribution to the theoretical reflection on the current state and further evolution of BPM in the Knowledge Economy and its inseparable connection with KM. The proposed conceptual framework may facilitate the management of Knowledge Intensive Organizations to effectively capitalize on the relationship between knowledge and business processes of different nature.

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Cognitive Computing: What’s in for Business Process Management? An Exploration of Use Case Ideas

Cited by 12 publications

References 10 publications

Seven Paradoxes of Business Process Management in a Hyper-Connected World

Seven Paradoxes of Business Process Management in a Hyper-Connected World

Enterprise risk arising from legacy production systems: a probabilistic perspective

The knowledge and process continuum

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