Cognitive biases in the digital age – How resolving the status quo bias enables public-sector employees to overcome restraint

Oschinsky, Frederike Marie; Stelter, Aida; Niehaves, Bjoern

doi:10.1016/j.giq.2021.101611

Cited by 13 publications

(7 citation statements)

References 52 publications

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“…Response bias may be a reason for lower staff satisfaction; as generally, NHS staff responses to surveys are low [ 13 ], and it is known that higher response rates can be seen when there is very low satisfaction, with more middling views not being recorded [ 14 ]. Furthermore, change can be difficult for staff [ 15 ], as it conflicts with the need for stability, and different characteristics can make individuals more resistant to change [ 16 ]. This may also be a reason for the lower staff satisfaction seen here.…”

Section: Discussionmentioning

confidence: 99%

Greater Patient Than Staff Satisfaction Scores for Electronic Consent

Fraser-Govil¹,

Elmowafy²,

Pardoe³

2023

Cureus

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Background Informed consent is essential for surgical procedures, and using electronic consent (e-consent) has many benefits, including improved patient understanding and digitally enabled care. Following e-consent implementation at Princess Alexandra Hospital NHS Trust, Harlow, UK, we aimed to compare staff and patient satisfaction scores for the first time. Methodology Voluntary feedback was obtained via online questionnaires for patient and staff users. Average satisfaction scores were calculated, and comments were analysed using grounded theory and thematic analysis. Results Eight hundred and fifty-three counts of patient feedback and 36 counts of staff feedback were received. An average rating of e-consent for patients was 4.5 out of 5 and for staff was 2.8 out of 5. Fifty-one percent of patient comments and 25% of staff comments were positive. The main themes identified were information for patients, digital concerns, user experience, and functionality. There were conflicting positive and negative views from both groups within these themes. Conclusions E-consent enables informed consent for procedures, with greater satisfaction amongst patients than staff. The main factor that was appreciated by patients and staff is the ability of e-consent to facilitate fully informed consent.

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Section: Discussionmentioning

confidence: 99%

Greater Patient Than Staff Satisfaction Scores for Electronic Consent

Fraser-Govil¹,

Elmowafy²,

Pardoe³

2023

Cureus

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“…Fig. 2 Evidence-based model of the technology resistance among the public sector employees [5] By conducting a mixed-method study in German municipalities, the researchers identified the factors that impact participants' resistance to technology and proposed effective interventions. The study revealed that the main reason for public-sector employees' resistance to technology is their perception of its value, sunk costs, potential gains from switching, and value for citizens.…”

Section: Discussion On the Corrected Model And Cognitive Biases' Expl...mentioning

confidence: 99%

“…Fig. 1 Theoretical model of the technology resistance among the public sector employees [5] After the initial investigation, the researchers conducted a trial study with a group of 161 individuals. These participants, who were public sector employees, used a modified version of a questionnaire.…”

Section: Theoretical Model and The Correcting Process Based On Quanti...mentioning

confidence: 99%

SQB -- A Research on Its Applications and The Correlating Mechanism

2023

HBEM

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After several former studies on the cognitive heuristics and correlating economical influences, the explanatory effectiveness of SQB perspective is explained by multiple empirical scenarios. Hence, this essay will focus on three applications in which the SQB perspective, correlating models and research methods would provide insightful opinions. After reviewing the former attempts on the original model and early researchers’ empirical examination on the Status Quo Bias (SQB), this essay will concentrate on SQB and technology resistance among the public sector employees, SQB and medical insurance outcomes, SQB and shoppers’ online shopping resistance respectively. For each application, research methodology will be explained and be integrated into the SQB perspective through the research question. Through researching on these applications’ methodology and main studies, discussing cognitive biases existing in the empirical scenarios, the present study could approach to the efficiency of the explanation from SQB perspective.

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“…While it is true that the persistent pursuit of existing behaviors without too much thinking can improve decision-making efficiency and reduce unnecessary brain capacity [15] , it can lead to missing out on better outcomes. In terms of using technology, individuals might reject new technologies due to their doubts about the effectiveness of the technology [16] .…”

Section: Status Quo Biasmentioning

confidence: 99%

Analysis of the Resistance of Elderly Individuals Living Alone in Utilizing Self-Checkout Systems in Supermarkets

Guo

2024

ssr

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Research on the rejection of technology among elderly people who are living alone is still scarce, so qualitative research methods are used to supplement the lack of exploratory research. The research was conducted in Harbin, which ranks middle in terms of economic development in China, and a total of 8 respondents were interviewed. The results of the interview showed that older people lack emotional support, instrumental support, and competence, and have subjective biases. Furthermore, active resistance encompasses factors limited usage opportunities, underdeveloped technology, unfavorable reputation, inefficiency, ambiguous equipment placement, minimal interaction, inadequate product information, and absence of instructional manuals. Conversely, passive resistance, aside from subjective biases, signifies the elderly’s pessimistic outlook on life, including world-weariness, low motivation, lack of initiative, insecurity, fear of technology, cognitive decline, and apprehension about disrupting others’ efficiency by using machinery. Additionally, this study highlights two significant findings: firstly, older individuals proficient in self-checkout technology are willing to accompany their less tech-savvy counterparts through automated aisles to alleviate feelings of isolation; secondly, older adults are wary of approaching employees and strangers, suspecting them of intending to sell products or perpetrate scams rather than provide technical assistance.

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Cognitive biases in the digital age – How resolving the status quo bias enables public-sector employees to overcome restraint

Cited by 13 publications

References 52 publications

Greater Patient Than Staff Satisfaction Scores for Electronic Consent

Greater Patient Than Staff Satisfaction Scores for Electronic Consent

SQB -- A Research on Its Applications and The Correlating Mechanism

Analysis of the Resistance of Elderly Individuals Living Alone in Utilizing Self-Checkout Systems in Supermarkets

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