A Process StudyForty professional software designers participated in a study in which they worked on a software design task and reported strategies for accomplishing that task. High performers were identified by a peer-nomination method and performance on a design. Verbal protocol analysis based on a comparison of 12 high and 12 moderate performers indicated that high performers structured their design process by local planning and showed more feedback processing, whereas moderate performers were more engaged in analyzing requirements and verbalizing task-irrelevant cognitions. High performers more often described problem comprehension and cooperation with colleagues as useful strategies. High and moderate performers did not differ with respect to length of experience. None of the differences between the two performance groups could be explained by length of experience.Starting with de Groot' s (1978) early study on worldclass chess players, expertise research became a quickly expanding research area within cognitive psychology (Chi, Glaser, & Farr, 1988; Ericsson & Smith, 1991b). More recently, Ford and Kraiger (1995) stressed the importance of expertise research for applied purposes. When designing training and personnel selection procedures, organizations need detailed information about skills and other characteristics required in the work process. In this context, identifying characteristics of expert professionals is extremely useful.Ericsson and Smith (1991a) characterized the goal of expertise research as being able to "understand and account for what distinguishes outstanding individuals in a domain from less outstanding individuals" (p. 2). Thus, on the conceptual level expertise is equated with high and exceptional performance. However, within most studies, advanced students or professionals within a domain were This research was supported by a grant from the German Research Community (DFG; So 295/1-1 and 1-2) that is gratefully acknowledged. I thank Dieter Ronge, Arndt Sommer, and Rabea Munzert for their help in categorizing the data and Michael Frese and Doris Fay for helpfu! comments on an earlier version of this report. Preliminary results of this study were presented at the Annual Meeting of the Academy of Management in Cincinnati, Ohio, August 1996, and at the 26th International Congress of Psychology in Montreal, Quebec, Canada, August 1996.Correspondence concerning this article should be addressed to Sabine Sonnentag, Department of Psychology, University of Amsterdam, Roetersstraat 15, NL-1018 WB Amsterdam, the Netherlands. Electronic mail may be sent to ao_sonnentag@ macmail.psy.uva.nl. 703 regarded as the experts whose cognitive processes and knowledge structures were compared with those of beginner students and other less experienced persons, the socalled novices (e.g., Chi, Glaser, & Rees, 1982; Jeffries, Turner, Poison, & Atwood, 1981;Patel & Groen, 1991). Such comparisons fall short in explaining high and exceptional performance among professionals. In many domains, substantial perform...