Cognition- and Affect-Based Trust and Feedback-Seeking Behavior: The Roles of Value, Cost, and Goal Orientations

Choi, Byoung Kwon; Moon, Hyoung Koo; Nae, Eun Young

doi:10.1080/00223980.2013.818928

Cited by 36 publications

(41 citation statements)

References 29 publications

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“…Fedor et al, 1992;VandeWalle et al, 2000), but mainly considered it a predictor of FSB (e.g. Choi et al, 2014;Hays and Williams, 2011). Accordingly, little research has addressed the moderating effect of trust in one's supervisor on the relationship between FSB and its consequences.…”

Section: Theoretical and Practical Contributionsmentioning

confidence: 99%

Seeking feedback but unable to improve work performance? Qualified feedback from trusted supervisors matters

Nae

Moon

Choi

2015

Career Development International

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to investigate the boundary conditions in the relationship between feedback-seeking behavior (FSB) and work performance. The authors hypothesized that the positive influence of employees' FSB on their work performance is influenced by perceived quality of feedback. The authors also expected that employees' trust in their supervisors moderated the interaction between their FSB and perceived feedback quality. Design/methodology/approach -Data were collected from 202 employees in South Korea. A hierarchical multiple regression analysis was performed to test the hypothesis. Findings -The results showed that while employees' FSB was positively related to work performance, the influence was stronger for employees who perceived they were receiving high quality of feedback from supervisors. The authors also found that the moderating effect of feedback quality on the relationship between FSB and work performance was stronger when employees had high levels of trust in their supervisors. Practical implications -The findings suggest that if managers wish to encourage employees to achieve work goal and desirable performance levels by actively engaging in FSB, they should pay more attention to providing high quality of feedback and building trust with employees. Originality/value -This study contributes to expand the understanding of FSB-work performance relationship by verifying the boundary conditions, which suggests the importance of examining the moderating factors in the FSB mechanism.

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Section: Theoretical and Practical Contributionsmentioning

confidence: 99%

Seeking feedback but unable to improve work performance? Qualified feedback from trusted supervisors matters

Nae

Moon

Choi

2015

Career Development International

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“…Interpersonal trust is a pervasive phenomenon defined as “the extent to which a person is confident in, and willing to act on the basis of, the words, actions, and decisions of another” [34]. Furthermore, interpersonal trust is conceptualized into two different dimensions [34]: (1) cognition-based trust (CBT), which is grounded in the available knowledge, competence, and responsibility of individuals [35], and (2) affect-based trust (ABT), which is grounded in mutual respect, genuine care, and concern for the needs of others [36]. The patient-physician relationship is an important interpersonal relationship.…”

Section: Introductionmentioning

confidence: 99%

“…In the patient-physician relationship, ABT is conducive to establishing an emotional connection based on mutual respect, care, and concern [36] and promoting a sense of safety in patients about expressing themselves when they interact with their physicians. Based on the social information processing theory, patients’ ABT in their physicians comes from the realization that their physicians are reliable and dependable, as evidenced by the health information that the patients have obtained through the internet.…”

Section: Introductionmentioning

confidence: 99%

Relationship Between Internet Health Information and Patient Compliance Based on Trust: Empirical Study

Zhang

et al. 2018

J Med Internet Res

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BackgroundThe internet has become a major mean for acquiring health information; however, Web-based health information is of mixed quality and may markedly affect patients’ health-related behavior and decisions. According to the social information processing theory, patients’ trust in their physicians may potentially change due to patients’ health-information-seeking behavior. Therefore, it is important to identify the relationship between internet health information and patient compliance from the perspective of trust.ObjectiveThe objective of our study was to investigate the effects of the quality and source of internet health information on patient compliance using an empirical study based on the social information processing theory and social exchange theory.MethodsA Web-based survey involving 336 valid participants was conducted in China. The study included independent variables (internet health information quality and source of information), 2 mediators (cognition-based trust [CBT] and affect-based trust [ABT]), 1 dependent variable (patient compliance), and 3 control variables (gender, age, and job). All variables were measured using multiple-item scales from previously validated instruments, and confirmative factor analysis as well as structural equation modeling was used to test hypotheses.ResultsThe questionnaire response rate was 77.16% (375/486), validity rate was 89.6% (336/375), and reliability and validity were acceptable. We found that the quality and source of internet health information affect patient compliance through the mediation of CBT and ABT. In addition, internet health information quality has a stronger influence on patient compliance than the source of information. However, CBT does not have any direct effect on patient compliance, but it directly affects ABT and then indirectly impacts patient compliance. Therefore, the effect of ABT seems stronger than that of CBT. We found an unexpected, nonsignificant relationship between the source of internet health information and ABT.ConclusionsFrom patients’ perspective, internet health information quality plays a stronger role than its source in impacting their trust in physicians and the consequent compliance with physicians. Therefore, patient compliance can be improved by strengthening the management of internet health information quality. The study findings also suggest that physicians should focus on obtaining health information from health websites, thereby expanding their understanding of patients’ Web-based health-information-seeking preferences, and enriching their knowledge structure to show their specialization and reliability in the communication with patients. In addition, the mutual demonstration of care and respect in the communication between physicians and patients is important in promoting patients’ ABT in their physicians.

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“…Four factors were believed to influence the usage of web-based environment are technology (Sun & Bhattacherjee, 2014), exposure (Riendl et al 2014), content (Choi, Moon, & Nae, 2014) and social influence (Uusiaitti & Maatta, 2014). Yet, the finding of this research suggests that only the factor of technology and social influence are influencing respondents' usage of e-learning.…”

Section: Discussionmentioning

confidence: 99%

E-Learning and Social Media Motivation Factor Model

Rosli¹,

Saleh²,

Aris³

et al. 2015

IES

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The aims of this study are to probe into the motivational factors toward the usage of e-learning and social media among educational technology postgraduate students in the Faculty of Education, Universiti Teknologi Malaysia. This study had involved 70 respondents via the means of a questionnaire. Four factors have been studied, named, the factor of technology, exposure, content and social influence. Via Structural Equation Modeling (SEM), this research uncovers that respondents usage of e-learning is being motivated by the factor of technology and content. The respondents use of social media was found to be motivated by the factor of technology and social influence. A strong positive relationship exists between the usage of e-learning and social media suggesting that social media can be manipulated as supporting material for e-learning. Yet, the finding may not be generalized to all Malaysian educational technology postgraduate students.

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Cognition- and Affect-Based Trust and Feedback-Seeking Behavior: The Roles of Value, Cost, and Goal Orientations

Cited by 36 publications

References 29 publications

Seeking feedback but unable to improve work performance? Qualified feedback from trusted supervisors matters

Seeking feedback but unable to improve work performance? Qualified feedback from trusted supervisors matters

Relationship Between Internet Health Information and Patient Compliance Based on Trust: Empirical Study

E-Learning and Social Media Motivation Factor Model

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