Codesigning technology for a voluntary-sector organization

Abstract

This paper presents an investigation into the experiences and perceptions of volunteers and community managers of an Australian voluntary-sector organization that supports young help-seeking people. The process focused specifically on the design of a chat tool, a rudimentary version of which was conceptualized and tested during a trial completed prior to this study. The process explored the motivations and experiences of these volunteers using a codesign approach, which led to the development of specific features of the chat tool that were tailored to the nature of their work and organization, as well as the sector-specific ethos. We employed several research methods, which included interviews, focus groups, and participatory design workshops. Thematic analyses were performed on the resultant qualitative data. The methods, motivational themes, and the ensuing design solutions that were implemented are discussed in detail with the aim of encouraging codesign of technology for voluntary-sector organizations.

Skilling the Gap: 21 Conversations on Designing Education for Those Left Behind as Robotics and Artificial Intelligence Advance

“…Co-designing technology, laws, systems, and cities are becoming more common and have had success delivering solutions, which work for all parties involved. [47][48][49] Co-designing RAI is another aspect, which could greatly improve attitudes and outcomes, and having RAI education either separate or part of this process could be an important way to drive success.…”

Do governmental, technological and organizational factors influence the performance of financial management systems?

“…It will allow organizations to quickly adopt the necessary mechanisms to adapt to these extreme environmental changes (Kanyuga, 2019). Today, due to the presence of rivals in the market and the limited availability of resources, the importance of using resources as a competitive tool is of attention to organizations (Naqshbandi et al, 2019;Zhu, 2019). In other words, organizations, rather than seeking to create new resources, are thinking about using tools, practices and knowledge to use existing resources (Albrecht et al, 2018;Ziraba and Okolo, 2018).…”

“I Am Most Grateful.” Using Gratitude to Improve the Sense of Relatedness and Motivation for Online Volunteerism

“…This could facilitate the rapport building between volunteers and beneficiaries. Examples could include exploring technology forms such as relational agents (Vardoulakis, Ring, Barry, Sidner, & Bickmore, 2012) and online chat features (Naqshbandi et al, 2019) that enable additional social interactions. In the case of OSPIA, these break down the session into a diverse range of activities and may help volunteer SPs perceive the session as less lengthy.…”

“…Volunteering in online contexts (Feng & Leong, 2017;Naqshbandi et al, 2019) and physical contexts (Marta et al, 2006;Peterson, 2004) have been studied separately, but never compared in the same context to distinguish between the attributed experience and motivation, particularly in relation to the design of the online platforms. In this multi-study article, we address such gap in research and explore the experiences of volunteers in a program which includes both online and physical modules with similar objectives and volunteer tasks.…”