Coalitions and Public Action in the Reshaping of Corporate Responsibility: The Case of the Retail Banking Industry

González, Marta de la Cuesta; Froud, Julie; Tischer, Daniel

doi:10.1007/s10551-020-04529-x

Cited by 8 publications

(5 citation statements)

References 73 publications

(76 reference statements)

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“…Stakeholders are pressing the banking sector to stop unethical practices (de la Cuesta-Gonz alez et al, 2021). Miller et al (2020) found that a firm's CSR activities can affect its financial performance.…”

Section: Csr and Customers' Selection Of Banksmentioning

confidence: 99%

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Corporate social responsibility initiatives of banks and customers’ selection of banks in Hong Kong

Ha,

Wong,

Loh

2024

JABES

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PurposeThis study examines whether corporate social responsibility (CSR) initiatives positively impact customers’ selection of retail banks in Hong Kong (HK) and identifies which CSR domains affect customers’ selection of banks.Design/methodology/approachThis study adopted a quantitative approach. Primary data were collected from 416 customers of 22 retail banks in HK. The theoretical framework of this study was developed from a literature review, prior studies by Oberseder et al. (2013 and 2014), and CSR initiatives implemented by leading retail banks in HK. Descriptive statistics and statistical tests were used to analyze the data.FindingsThe study found that CSR initiatives positively affect customers’ bank selection. CSR initiatives related to the customer and environment domains are likely to have a greater impact on customers than those related to the society domain and are not likely to significantly impact customers’ bank selection.Originality/valueThis study contributes to the CSR literature by offering enhanced insight into the dynamics of CSR and its effects on customer bank selection. Furthermore, this study tests consumers’ perceptions of CSR initiatives in each CSR domain in the banking sector in Hong Kong – a novel approach that has not been previously explored in existing studies. These findings can help banks review the effectiveness of their CSR initiatives and make informed decisions on which initiatives should pursue improved CSR performance and efficient resource allocation.

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Section: Csr and Customers' Selection Of Banksmentioning

confidence: 99%

“…Stakeholders are pressing the banking sector to stop unethical practices (de la Cuesta-González et al ., 2021). Miller et al .…”

Section: Literature Reviewmentioning

confidence: 99%

Corporate social responsibility initiatives of banks and customers’ selection of banks in Hong Kong

Ha,

Wong,

Loh

2024

JABES

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“…That is, it is in the interests of a nation and its citizens that their banking system functions well, as the impacts of failure are adverse consequences for everyone in that economy, including those outside that one bank’s direct business (Armour & Gordon, 2014 ; Herzog, 2019 ). In the context of banking institutions, stakeholders are not simply those with direct relationships, such as shareholders and customers, but rather the bank is, and should be, invested in the society in which they operate (de la Cuesta-González et al, 2020 ).…”

Section: Banker Responsibility: Consumer Vulnerability and Systemic H...mentioning

confidence: 99%

Financial Abuse in a Banking Context: Why and How Financial Institutions can Respond

Scott

2023

J Bus Ethics

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Intimate Partner Violence (IPV) is a global social problem that includes using coercive control strategies, including financial abuse, to manage and entrap an intimate partner. Financial abuse restricts or removes another person’s access to financial resources and their participation in financial decisions, forcing their financial dependence, or alternatively exploits their money and economic resources for the abuser’s gain. Banks have some stake in the prevention of and response to IPV, given their unique role in household finances and growing recognition an equitable society is one inclusive of consumers with vulnerabilities. Institutional practices may unwittingly enable abusive partners’ financial control as seemingly benign regulatory policy and tools of household money management exacerbate unequal power dynamics. To date, business ethicists have tended to take a broader view of banker professional responsibility, especially post-Global Financial Crisis. Little scholarship examines if, when and how a bank should respond to societal issues, such as IPV, traditionally outside their ‘remit’ of banking services. I extend existing understandings of ‘systemic harm’ to conceptualise the bank’s role in addressing economic harm in the context of IPV, viewing IPV and financial abuse through a consumer vulnerability lens to translate theory into practice. Two in-depth stories of financial abuse further illustrate the active role banks can and should take in combating financial abuse.

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“…Participation in CRCs also increases firms’ ability to adapt issue responses to their specific situations. Issue responses proposed by coalitions come from interpretations of sustainability issues normally derived by the CRC based on the feedback of different stakeholders, particularly their members (de la Cuesta-González et al , 2021; Vidal et al , 2010). For example, in addition to offering a list of general resources (e.g.…”

Section: Corporate Responsibility Coalitions and Firms’ Adaptation Of...mentioning

confidence: 99%

Corporate responsibility coalitions and the sustainability issues management capabilities of firms

Vidal

Buren

2022

SAMPJ

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Purpose The purpose of this study is to explore how business-only corporate responsibility coalitions (CRCs) help member firms manage sustainability issues. Design/methodology/approach This conceptual analysis of business-only CRCs, using the literature on sensemaking and social issues management, explores how participation in CRCs enhances firms’ capabilities for sustainability issues management by improving their sensemaking competencies, abilities to choose and adapt issue responses and efficiency in implementing issue responses through better issue response mechanisms. Findings Business-only CRCs help firms with high as well as low levels of sustainability orientation better manage sustainability issues by carrying out the exploratory aspects of issues management: scanning, identifying and evaluating issues and proposing responses to issues. Practical implications The widely applicable, nonbinding and scripted responses proposed by CRCs allow participating firms a high degree of autonomy to choose and adapt their responses. However, firms must approach their CRC memberships with collaborative intent and high transparency to achieve these benefits. Social implications Participation in CRCs can help scale up firms’ responses to sustainability issues through more efficient issues management processes that allow them to customize issue responses to their needs. Originality/value Research on the management of sociopolitical issues can be enriched if these issues are understood as collective, multilevel challenges rather than purely strategic issues faced by individual firms. This study contributes to the business collective action and issues management literatures by emphasizing the importance of collective management of sustainability issues and how it may improve firms’ capabilities for sustainability issues management.

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Coalitions and Public Action in the Reshaping of Corporate Responsibility: The Case of the Retail Banking Industry

Cited by 8 publications

References 73 publications

Corporate social responsibility initiatives of banks and customers’ selection of banks in Hong Kong

Corporate social responsibility initiatives of banks and customers’ selection of banks in Hong Kong

Financial Abuse in a Banking Context: Why and How Financial Institutions can Respond

Corporate responsibility coalitions and the sustainability issues management capabilities of firms

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