Co-production versus co-creation: A process based continuum in the hotel service context

Chathoth, Prakash K.; Altınay, Levent; Harrington, Robert J.; Okumuş, Fevzi; Chan, Eric S.W.

doi:10.1016/j.ijhm.2012.03.009

Cited by 341 publications

(349 citation statements)

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“…In adopting the S-D logic perspective, this study aimed to explore technology as a resource of value co-creation and co-destruction in connected tourist experiences. While the existing literature has provided evidence that technology facilitates the co-creation and enhancement of tourist experiences (Akaka & Vargo, 2014;Chathoth et al, 2013;Neuhofer et al, 2014), this paper has drawn attention to the flipside of technology. Six main dimensions were identified, ranging from the benefits of sharing, co-living and detachment to the value-diminishing potential of ICTs to create barriers to escapism, experience interference and pressure in experiential settings.…”

Section: Conclusion and Recommendationsmentioning

confidence: 98%

“…This argument has been increasingly promoted in recent S-D logic discourses, drawing attention to the novel concept of 'value co-destruction' (Chathoth, Altinay, Harrington, Okumus, & Chan, 2013;Plé & Chumpitaz Cáceres, 2010). While the majority of scholarship has focused on positive value co-creation, value co-destruction has been largely treated as an implicit construct (Lefebvre & Plé, 2011).…”

Section: Value Co-destructionmentioning

confidence: 99%

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Value Co-creation and Co-destruction in Connected Tourist Experiences

Neuhofer

2016

Information and Communication Technologies in Tourism 2016

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Information and communication technologies (ICTs) have become a key resource that has transformed travel and tourist experiences. Due to the increasing ubiquity and mobility of ICTs, they have become integral in creating connected experiences that interlink travel with everyday life. While recent studies have investigated value co-creation and the enhancement of experiences through ICTs, there is less knowledge about potential value co-destruction when ICTs come into place. This paper provides a first exploratory study to examine technology resource integration by looking at the dichotomous relationship of value co-creation and value co-destruction in connected tourist experiences. By adopting a qualitative in-depth methodology, this study has identified six dimensions, which highlight how value can be created and destroyed through connectedness. The paper contributes to service-dominant logic, resource integration and value creation discourses in a tourism and technology context, for which several theoretical and practical limitations are discussed.

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Section: Conclusion and Recommendationsmentioning

confidence: 98%

Section: Value Co-destructionmentioning

confidence: 99%

Value Co-creation and Co-destruction in Connected Tourist Experiences

Neuhofer

2016

Information and Communication Technologies in Tourism 2016

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“…This shift of viewpoint has led to a focus on the consumer who becomes a co-producer of the service (Chathoth et al, 2013;Vargo and Lusch, 2004). That is, consumers actively operate on different resources to (co)create value as opposed to the traditional view of focusing on value-delivery by firms only (Chathoth et al, 2013;Hilton 3 and Hughes, 2013; Karpen et al, 2012;Lusch et al, 2006;Vargo and Lusch, 2004).…”

Section: Introductionmentioning

confidence: 99%

A new approach to retailing for successful competition in the new smart scenario

Pantano

Priporas

Dennis

2018

IJRDM

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Purpose-This study develops the idea of smart retailing, exemplified in innovative, technology-enriched retail services as part of service-oriented strategies. In particular, the aim is to provide a new integrated framework to understand the emerging retail scenario based on the smart usage of technologies to improve retail service and develop innovation management strategies. This framework will provide a comprehensive understanding the basic forms of smart retailing as the current competitive scenario.Design/ Methodology/approach-As a viewpoint, this paper employs an interdisciplinary approach, drawing upon the actual challenges in retailing, to propose a new perspective, the smart retailing one, to describe the new competitive scenario and formulates an emerging research agenda.Findings-The present paper contributes to research on innovation and technology management for retailing by examining the key dimensions of smart retailing, which aims to enhancing retail service quality and retailers' performance.Originality-The paper explains how current retailing is moving to a smart perspective, and how retail management should be adapted to successfully perform in the current servicedominant logic scenario, as a consequence of increasing consumer involvement in service coproduction and the rapid growth of digital technologies.2

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“…В рамках процесса ССЦ, в основу которого легла сервисно-доминирующая логика маркетинга, постулируется необходимость создания ценности совместно с потребителем, а не встраивания ее в продукт компанией [4; 8]. П. Чатот и его соавторы в работе по гостиничному менеджменту выделяют ряд ключевых факторов, которые отличают процесс совместного создания ценности от процесса совместного производства, акцентируя внимание на принципах каждого из них в отдельности [2]. Процесс ССЦ неразрывно связан с понятием вовлечения потребителя во взаимодействие с производителем [8].…”

Section: № 7 (39) 2017unclassified

The Impact of Electronic Word-of-Mouth in Tourism on Hotels’ Business Models Transformation

Popova¹

2017

jour

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Аннотация: Тема вовлечения потребителей в совместное создание ценности активно обсуждается в мировой экономической литературе. Одними из ключевых показателей эффективности успешного вовлечения потребителей в ССЦ являются лояльность и «сарафанное радио» (WOM), которое создается вокруг бренда. Эффекты социальных сетей существенно влияют на бизнес гостиничных компаний, сфокусированный на впечатлении потребителя. Данная статья посвящена анализу влияния eWOM-эффектов на принятие решения о покупке туристического продукта и трансформацию бизнес-моделей компаний данного рынка в условиях изменившейся роли потребителя.Ключевые слова: эффекты социальных сетей, WOM-эффекты, eWOM-эффекты, вовлечение потребителя, совместное создание ценности, лояльность потребителя, инновации, бизнес -модель, рынок гостиничных и туристических услуг. THE IMPACT OF ELECTRONIC WORD-OF-MOUTH IN TOURISM ON HOTELS' BUSINESS MODELS TRANSFORMATIONAbstract: The topic of consumer engagement in co-creation is actively discussed in the world economic literature. One of the key performance indicators of such engagement are customer loyalty and word-of-mouth. Electronic wordof-mouth influence on business of hotel facilities, which are focused on customer's impression. This article is devoted to the analysis of the impact of electronic word-of-mouth factors on consumers' buying decision-making processes and hotels' business models transformations based on the changed consumer's role.

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Co-production versus co-creation: A process based continuum in the hotel service context

Cited by 341 publications

References 41 publications

Value Co-creation and Co-destruction in Connected Tourist Experiences

Value Co-creation and Co-destruction in Connected Tourist Experiences

A new approach to retailing for successful competition in the new smart scenario

The Impact of Electronic Word-of-Mouth in Tourism on Hotels’ Business Models Transformation

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