Co-Creation and Co-Production in Public Services

Brandsen, Taco; Steen, Trui; Verschuere, Bram

doi:10.4324/9781315204956-1

Cited by 125 publications

(155 citation statements)

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“…Citizen involvement in the production of public services is generating growing interest among public management scholars and policy makers (Brandsen, Steen, and Verschuere 2018;OECD, 2011;Osborne, Radnor, and Strokosch 2016). Defined as 'direct and active contributions' from citizens to the work of public organizations (Brandsen and Honingh 2016), co-production has the potential to help governments address the societal challenges that they now confront (Bates 2012), such as climate change (Bremer and Meisch 2017) and homelessness (Brown et al 2012).…”

Section: Introductionmentioning

confidence: 99%

“…Despite the growing sophistication of research aiming to explain factors which influence citizens to co-produce, no research, to the best of our knowledge, quantitatively analyses the combined influence of individual, organizational and contextual factors on citizens' co-production. Although there is an increasing number of studies using quantitative and even experimental approaches (see, e.g., Jakobsen 2012; Voorberg et al 2018), a substantial strand of the co-production literature has focused on case studies using qualitative data (Brandsen, Steen, and Verschuere 2018). Most of the limited quantitative research exploring citizens' co-production behaviour and attitudes has generally tested the statistical significance and correlates of individual characteristics as part of single-level multivariate statistical models (see Alford and Yates 2016;Bovaird et al 2015Bovaird et al , 2016Parrado et al 2013).…”

Section: Introductionmentioning

confidence: 99%

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Factors influencing citizens’ co-production of environmental outcomes: a multi-level analysis

Alonso

Andrews

Clifton

et al. 2019

Public Management Review

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Drawing on the literature on public service co-production, we examine the individual-level and local government-level factors associated with pro-environmental behaviours. Statistical analysis suggests that individuals that have high levels of selfefficacy, are more civically engaged or are carers, are more likely to 'co-produce' environmental outcomes. In addition, women, rural-dwellers, university graduates and middle-aged individuals exhibit more pro-environmental behaviours. Further analysis suggests that environmental co-production is more prevalent in areas with a high degree of compatibility between local public services and citizens, but worse recycling services and less overall investment in environmental services.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Factors influencing citizens’ co-production of environmental outcomes: a multi-level analysis

Alonso

Andrews

Clifton

et al. 2019

Public Management Review

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“…Williams et al's critique echoes other studies in environmental science (23), which have shown that coproduction can become the scapegoat for cost-cutting exercises and thorny political issues, "helping governments to abdicate their public responsibilities, while creating the appearance of consensus and shared responsibility between different social actors, and providing a convenient excuse for offering technical solutions to political problems". Steen at al.…”

Section: Introductionmentioning

confidence: 93%

“…Steen at al. (cited in (23) provocatively named these the seven evils of co-production: the deliberate rejection of responsibility, failing accountability, rising transaction costs, loss of democracy, reinforced inequalities, implicit demands and co-destruction.…”

Section: Introductionmentioning

confidence: 99%

Co-production in Local Government: Process, Codification and Capacity Building of New Knowledge in Collective Reflection Spaces. Workshops Findings From a UK Mixed Methods Study

Graaf

Cheetham

Redgate

et al. 2020

Preprint

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BackgroundCo-production of research evidence is valued by local government to improve effective decision-making about public services in times of austerity. However, dark shadows of co-production challenge this ambition with limited evidence on how to embed research use sustainably. In this paper we reflect on mechanisms for making co-production in local government successful.MethodsThis paper presents findings from a Health Foundation funded research project that explored how a culture of evidence use to improve population health could be embedded in UK local government. Five linked work packages were undertaken using mixed methods. In this paper, we report the views of UK local authority staff who participated in four workshops (n=54), informed by a rapid literature review and an online scoping survey.ResultsWe identified five themes that facilitate public health evidence use in local government: 1) new governance arrangements to integrate national and local policies, 2) codifying research evidence through local system-wide approaches and 3) ongoing evaluation of programmes, and 4) overcoming political and cultural barriers by increasing absorptive capacity of Local Authorities to embed co-produced knowledge in their cognitive structures. This requires adaptive governance through relationship building between academic researchers and Local Authority staff and shared understanding of fragmented local policy making, which are supported by 5) collective spaces for reflection within local government.ConclusionsCreating collective spaces for reflection in between government departments allows for iterative, interactive processes of co-production with external partners that support emergence of new governance structures to socially action the co-produced knowledge in context and build capacity for sustained evidence use.

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“…While there is a growing focus on how public managers and frontline personnel co-produce public services with service users, citizens and voluntary 'third-sector' organizations (Brandsen and Pestoff 2006;Osborne and Strokosch 2013;Brandsen et al 2018), there has only been scant attention paid to the role played by elected politicians in public value creation, beyond their role as 'authorizers' of the public value pursued by entrepreneurial public managers (Moore 1995). In order to fill this gap, we propose that politicians may improve and qualify their political leadership by initiating, orchestrating and participating in the co-creation of public value outcomes.…”

Section: Introductionmentioning

confidence: 99%

Interactive Political Leadership in Theory and Practice: How Elected Politicians May Benefit from Co-Creating Public Value Outcomes

Torfing

Sørensen

2019

Administrative Sciences

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This paper argues that elected politicians may strengthen their political leadership role by initiating, orchestrating and engaging in the co-creation of public value outcomes. The collaborative turn in public value theory shows how public managers may mobilize the knowledge, ideas and resources of users, citizens and organized stakeholders, but it has so far neglected the role of elected politicians who tend to be reduced to a legitimizing sounding board for public managers aiming to advance public value creation in collaboration with a plethora of public and private actors. This paper seeks to compensate this benign neglect by advancing a new notion of ‘interactive political leadership’. This new construct aims to conceptualize the way that elected politicians may develop new and better policy solutions through a problem-focused interaction with relevant and affected actors from the economy and civil society, including users, volunteers, citizens and other lay actors. The theoretical argument about the development of interactive political leadership, which takes us beyond the traditional forms of sovereign political leadership that perceives politicians as ‘elected kings’, is illustrated by empirical examples drawn from local, national and supranation levels of government.

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Co-Creation and Co-Production in Public Services

Cited by 125 publications

References 1 publication

Factors influencing citizens’ co-production of environmental outcomes: a multi-level analysis

Factors influencing citizens’ co-production of environmental outcomes: a multi-level analysis

Co-production in Local Government: Process, Codification and Capacity Building of New Knowledge in Collective Reflection Spaces. Workshops Findings From a UK Mixed Methods Study

Interactive Political Leadership in Theory and Practice: How Elected Politicians May Benefit from Co-Creating Public Value Outcomes

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