Clustering Megacity Districts upon Customer Satisfaction on Parking Services

Sidorchuk, Roman; Скоробогатых, Ирина; Mkhitaryan, Sergey; Voronova, Tatiana; Ivashkova, Natalia

doi:10.14254/1800-5845/2020.16-1.5

Cited by 4 publications

(3 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…To build and analyze passenger flow models, the authors quite often use statistical modeling [38,[53][54][55]. The solution of possible shortcomings of statistical models can be overcome through their joint use with market research [56].…”

Section: Research and Modeling Of Passenger Flowsmentioning

confidence: 99%

Influence of Passenger Flow at the Station Entrances on Passenger Satisfaction Amid COVID-19

Sidorchuk

Lukina

Markin

et al. 2020

Journal of Open Innovation: Technology, Market, and Complexity

Self Cite

View full text Add to dashboard Cite

Railway stations are centers of mass accumulation of people. Additional regulations change the intensity of the flow of visitors and the time of entering the station. Delays become an essential factor affecting the perceived satisfaction with all services at stations. This paper analyzes the impact of the intensity of passenger flow in the key areas of the station (entrance groups) on the satisfaction of visitors with station functioning (by the example of Moscow railway stations). The authors of the paper used methods of observation to measure the current passenger flows at the entrances to the station and also collected secondary data on transport flows at city railway stations. To predict passenger flow, the authors used statistical methods to assess the relationship between variables and regression. The paper used a survey of passengers to analyze satisfaction with the functioning of railway station facilities and assess the acceptable delay time at the entrance/exit to the station. The article substantiates that in the context of current requirements for transport security, an important factor for perceived satisfaction with station services is the forecasting and management of passenger flows and control of time of entering the station.

show abstract

Section: Research and Modeling Of Passenger Flowsmentioning

confidence: 99%

Influence of Passenger Flow at the Station Entrances on Passenger Satisfaction Amid COVID-19

Sidorchuk

Lukina

Markin

et al. 2020

Journal of Open Innovation: Technology, Market, and Complexity

Self Cite

View full text Add to dashboard Cite

show abstract

“…At the same time, the ease of use and the flexibility to configure these methods allow them to be more productively used in practical detail. The problem of analyzing passengers' behavior, in particular their safety perception, can be solved by conducting marketing research in conjunction with respective simulation [2].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Railways remain the "main arteries of city transport networks" for many countries [1]. Moscow is the largest metropolis in Europe and at the same time, it is a center of agglomeration in Russia [2]. This makes the city an important and large passenger hub.…”

Section: Introductionmentioning

confidence: 99%

Access to the Rail Station as a Customer Value: Simulation of Passenger Flows in Rail Stations with Disinfection Gateway Installations

Sidorchuk

Скоробогатых

Lukina

et al. 2020

Journal of Open Innovation: Technology, Market, and Complexity

Self Cite

View full text Add to dashboard Cite

This research applied secondary data collection methods to predict passenger flows, which involved analyzing traffic flows at rail stations and statistical methods, which involved assessing the relationship between variables and regression. Observation methods were used to measure current passenger flows at the rail station entrances. Passengers’ safety perception was assessed to understand the customer value of transport services. This assessment was based on an online survey, an analysis of official requests from passengers to the station directorates, and feedback from passengers and station visitors posted on the Internet. Traditional and content analysis methods were used to study passengers’ requests and feedbacks. It was substantiated that due to the COVID-19 pandemic, the concept of transportation security and the role of health safety as a customer value in passenger service have become more prominent. The possibility for passenger flow simulation to ensure people’s safe passage through a disinfection gateway is clearly shown. Public space management structures in transportation hubs can use the simulation results of this paper to solve the problem of passenger flow control along with installation of disinfection gateways at the station entrances for additional security. This is one of the few studies that explores the impact of using disinfection gateways to manage passenger flows in train stations.

show abstract

Impact of pricing policy change on on-street parking demand and user satisfaction: A case study in Nanning, China

Kong

Wang

et al. 2021

Transportation Research Part A: Policy and Practice

View full text Add to dashboard Cite

Clustering Megacity Districts upon Customer Satisfaction on Parking Services

Cited by 4 publications

References 22 publications

Influence of Passenger Flow at the Station Entrances on Passenger Satisfaction Amid COVID-19

Influence of Passenger Flow at the Station Entrances on Passenger Satisfaction Amid COVID-19

Access to the Rail Station as a Customer Value: Simulation of Passenger Flows in Rail Stations with Disinfection Gateway Installations

Impact of pricing policy change on on-street parking demand and user satisfaction: A case study in Nanning, China

Contact Info

Product

Resources

About