“…Being a resilient service provider requires dynamic capabilities (Eltantawy, ; Pettit, Fiksel, & Croxton, ), enabling it to adapt to changes or threats and be competitive, flexible, agile, and robust (Ponomarov & Holcomb, ). Herrera and Janczewski () summarized the aspects of supply chain resilience as agility, responsiveness, visibility, flexibility, redundancy, structure and knowledge, reduction of uncertainty, complexity, reengineering, collaboration, integration, operation capabilities, and transparency.…”