Cloud Based Cross-system Integration for Small and Medium-sized Enterprises

Bāliņa, Signe; Baumgarte, Dace; Salna, Edgars

doi:10.1016/j.procs.2017.01.084

Cited by 8 publications

(4 citation statements)

References 4 publications

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“…As knowledge creation mitigates knowledge loss (Levallet and Chan, 2019), we can therefore assert that C-KMS can minimise knowledge loss and maximise knowledge integration, thereby improving knowledge heterogeneity in the organisation. Prior studies (Balina et al , 2017) have already supported that C-KMS supports collaboration between and within organisations, thus leading to effective sharing of the knowledge, skills and experiences of SMEs (Li et al (2019). Moreover, C-KMS offers easy access to knowledge artefacts(Gupta et al , 2013), which allows sharing and application of knowledge for various requirements.…”

Section: Resultsmentioning

confidence: 99%

“…The fifth dimension is information security , which emphasises the protection of data from external users through proper credentials (Aksoy and Algawiaz, 2014). C-KMS promotes efficient knowledge sharing between and within organisations (Balina et al , 2017). A study by [J45] argues that cloud provides public and private workspaces for accessing knowledge, wherein the private workspace is assigned to employees or authorised persons for the management of organisational knowledge and the public workspace is for external stakeholders and inter-firm collaboration for collective knowledge.…”

Section: Resultsmentioning

confidence: 99%

“…Typically, we analyse the benefits of cloud services through its Quality of Service (QoS) (Bouzary and Chen, 2020) because QoS helps to convey how well cloud services meet the users’ and organisation’s needs and expectations (Kourtesis et al , 2014). QoS dimensions, such as availability, reliability, cost, scalability and security, are valuable metrics used in cloud computing research (Gupta et al , 2013; Wang et al , 2014; Balina et al , 2017). A C-KMS can be evaluated using QoS dimensions to determine the impact of cloud computing in KM functions; our research investigates this proposition.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Although the findings from the SLR data analysis yielded conclusive answers to RQ1 and RQ2, it could not completely address RQ3. Therefore, to answer RQ3: What are the benefits of Cloud-based-KMS services to SMEs?, we analysed the benefits of C-KMS services in terms of availability, reliability, cost, scalability and security of cloud computing based on studies by Gupta et al( 2013); Wang et al (2014); Balina et al(2017). While analysing the benefits, we considered the following five major aspects of cloud computing that can support KM in SMEs.…”

Section: Knowledge Management Using Cloud Computing By Small-and Medi...mentioning

confidence: 99%

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The role of cloud computing in knowledge management for small and medium enterprises: a systematic literature review

Saratchandra

Shrestha

2022

JKM

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Purpose Knowledge management (KM) is widely adopted by organisations to improve their performance and make informed decisions. Prior research has confirmed that Information Systems (IS) play a critical role in effective KM. The purpose of this study is to examine the existing literature on the role of cloud-based KM systems (C-KMS) in small- and medium-sized enterprise (SMEs) by understanding its impact on the five KM processes: knowledge acquisition, creation, storage, sharing and usage. Design/methodology/approach This study conducted a systematic literature review by examining 133 journal articles and 24 conference papers from 2010 to 2021 on the role of cloud computing in KM for SMEs. Findings This study revealed that there are numerous empirical analyses on KM processes and tools in SMEs; however, only few studies demonstrate how the whole gamut of KM processes can adopt cloud computing in SMEs. Therefore, SMEs are ineffective at KM with limited IS intervention. This paper offers a proposition on how C-KMS can impact all five KM process, thereby increasing its effectiveness of KM in SMEs. This study analysed the benefits of C-KMS that brings to SMEs in terms of availability, scalability, reliability, security and cost. Research limitations/implications This systematic review is restricted to certain databases (ScienceDirect, Sage journals, Scopus and Emerald Insight) and specific IS conference proceedings to source articles. The selection of search criteria and time frame is based on this study’s assessment and choice. This study adds value to our understanding of the role of KM in SMEs, and it reinforces the role of cloud computing in effectively managing knowledge in SMEs. The proposal of C-KMS for the enhancement of KM has significant implications for SMEs to effectively use knowledge for their survival and superior performance. Practical implications This study suggests three practical implications. First, adopting and using C-KMS provide a strong foundation to manage knowledge for SMEs in a cost-effective way. Second, C-KMS improves the effectiveness of KM by increasing availability of knowledge artifacts, which in turn aids SMEs’ growth. Third, C-KMS is useful to codify SME’s knowledge, and accordingly supports employees to acquire and use knowledge based on their requirements. Social implications This study discussed C-KMS with contemporary social issues, such as the COVID-19 pandemic challenges for SMEs and demonstrated how C-KMS can support SMEs to handle such crises by managing knowledge effectively. Originality/value This research highlights the importance of the implementation of a C-KMS for the enhancement of KM in SMEs. The review provides empirical evidence on the challenges faced by SMEs regarding KM, as they often only have enough resources to focus on a single KM process, predominantly knowledge sharing. Consequently, a holistic approach to KM cannot be realised by SMEs. In this context, the findings of this study offer theoretical and practical insights into the role of cloud computing by addressing the challenges of KM in SMEs.

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