2016
DOI: 10.1007/s10459-016-9717-2
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Clinician behaviors in telehealth care delivery: a systematic review

Abstract: Literature on telehealth care delivery often addresses clinical, cost, technological, system, and organizational impacts. Less is known about interpersonal behaviors such as communication patterns and therapeutic relationship-building, which may have workforce development considerations. The purpose of this study was to conduct a systematic literature review to identify interpersonal health care provider (HCP) behaviors and attributes related to provider-patient interaction during care in telehealth delivery. … Show more

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Cited by 133 publications
(166 citation statements)
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References 46 publications
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“…Like all providers, inpatient neuropsychologists recognize the need to maintain safety while providing the necessary care and have adopted dynamic models of care that include a range of in-person, telehealth, and hybrid models depending in part on the institution, state, and local guidelines.Like outpatient providers, inpatient neuropsychologists contend with challenges related to test validity, technology, and economic disparities, as well as state laws, and legal and financial considerations for telehealth (Brophy, 2017;Olson et al, 2018). In addition, there are inherent challenges related to rapport building which may be exacerbated as clinicians rely more on telehealth than ever before (Agha et al, 2009;Henry et al, 2017;Rothwell et al, 2012).…”
Section: Limitations and Future Directionsmentioning
confidence: 99%
“…Like all providers, inpatient neuropsychologists recognize the need to maintain safety while providing the necessary care and have adopted dynamic models of care that include a range of in-person, telehealth, and hybrid models depending in part on the institution, state, and local guidelines.Like outpatient providers, inpatient neuropsychologists contend with challenges related to test validity, technology, and economic disparities, as well as state laws, and legal and financial considerations for telehealth (Brophy, 2017;Olson et al, 2018). In addition, there are inherent challenges related to rapport building which may be exacerbated as clinicians rely more on telehealth than ever before (Agha et al, 2009;Henry et al, 2017;Rothwell et al, 2012).…”
Section: Limitations and Future Directionsmentioning
confidence: 99%
“…Henry and colleagues [11] recently systematically evaluated a set of 45 studies worldwide relating to healthcare provider behaviors, perceptions and concerns in regard to telehealth care delivery from a qualitative perspective. While the authors believed they could not yet present a set of best practices for clinician behaviors in regard to telehealth care delivery, they emphasized the following emerging themes as important considerations to improving provider education, as well as the quality of care, to support optimal utilization of telehealth, including: "Perceptions of the utility of telehealth; differences in communication patterns such as pace and type of discourse; reliance on visual cues by both provider and patient especially in communicating empathy and building rapport; and confidentiality and privacy in telehealth care delivery" [11].…”
Section: Continuing Education For Healthcare Providersmentioning
confidence: 99%
“…Student learning outcomes for telehealth education in advanced practice nursing have not been reported in the literature; however, interpersonal behavioral outcomes for provider training and attributes of care in telehealth delivery have been examined. Henry, Block, Ciesla, McGowan, and Vozenilek (2017) explored communication skills, professionalism, and "telepresence" in a qualitative systematic review of the literature. Six themes were identified as considerations for practice and education.…”
mentioning
confidence: 99%
“…Six themes were identified as considerations for practice and education. These included perceptions of the utility of telehealth, differences in communication patterns (e.g., pace and type of discourse), reliance on visual cues in communicating empathy and building rapport, and confidentiality and privacy in telehealth care delivery (Henry et al, 2017). These attributes provide a basis for the establishment of student learning outcomes in a classroom setting.…”
mentioning
confidence: 99%
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