Clinical Nurses' Job Stress, Emotional labor, Nursing Performance, and Burnout in Comprehensive Nursing Care Service Wards and General Wards

Abstract

Purpose: This study was done to identify and compare nursing performance including job stress, emotional labor and burnout between nurses who work in comprehensive nursing care service wards and general wards. Methods: Participants were 187 nurses working in a general hospital in Busan which provides comprehensive nursing care service (comprehensive nursing care service ward: 95, general ward: 92). Data were collected using questionnaires and analyzed using descriptive statistics, x 2 test, t-test, ANOVA, and multiple regression with the SPSS/WIN 23.0 program. Results: There was no significant difference in the variables between comprehensive nursing care service ward nurses and general ward nurses. Factors influencing burnout were emotional labor in comprehensive nursing care service ward nurses while job stress and emotional labor were the factors influencing burnout in general ward nurses. Conclusion:The findings of this study indicate that comprehensive nursing care service can be a positive delivery system for nurses. Therefore, there is a need for strategies to integrate comprehensive nursing care service systematically.

Video Recording of Nursing Care Activities in Gerontological Nursing to Compare General Units and Comprehensive Nursing Care Units

“…Despite the low nurse to patient ratio in CNUs, outcomes such as job satisfaction, role ambiguity, and work stress varied among studies [5,6]. According to previous studies [7,28], CNUs brought forth new problems that had not been encountered in GUs, including work overload exceeding the standardized nurse staffing [28].…”

“…This nurse-to-patient ratios are higher than current nurse to patient ratio in general units [4]. Consequently, implementation of the comprehensive nursing care service resulted in a major change in the scope of nursing care, as nursing activities previously provided by patients' family members or informal caregivers became the responsibility of nurses and other nursing staff [5].…”

“…At a time when the elderly population is growing rapidly and the importance of managing chronic illness emerges, the need for CNUs is increasing because such positive outcomes of CNUs are necessary for nursing care of the older population [11]. However, the service brought new problems that had not been encountered in the GUs, including work overload exceeding the nurse staffing level, ambiguity of nursing activities among the nursing staff, and unnecessary personal requests from patients [5]. Therefore, the differences in the nursing activities between CNUs and GUs have received attention.…”

The Influence of Person-Environment Fit on the Turnover Intention of Nurses in Jordan: The Moderating Effect of Psychological Empowerment

“…erefore, we are uncertain about the extent to which the findings may be generalized to nurses in the public healthcare sector. e turnover intention of the nurses can be examined by other potentially related variables such as emotional labor [109], role conflict [110], resilience [111], workplace violence [112], need for achievement, and worklife conflict [113]. In addition, findings could be enriched by adopting qualitative research design in which surveyed nurses could be interviewed to deepen our understanding of TI with studied variables.…”

Research Trends in Korea on Integrated Nursing Care Service: A Scoping Review

“…. 서비스를 제공하는 간호사들이 느끼는 직무 만족도, 직무 스트레스 등에 관한 연구 는 간호 ․ 간병통합서비스 병동의 결과가 긍정적이라고 보고된 연구 [6]와 그 반대로 일반 병동보다 부정적이거나 [7] 유의미한 차이가 없었다는 결과 [8,9] [10].…”