Clinical mentors' experiences of their intercultural communication competence in mentoring culturally and linguistically diverse nursing students: A qualitative study

Abstract

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A concept analysis of intercultural communication

“…A vast majority of the literature focuses on intercultural communication competency and the development and validation of various tools used to measure or evaluate intercultural communication 24–34 . There is limited data that separates and distinguishes between the definitions of related concepts such as cross‐cultural communication, multi‐cultural communication, international/global/transnational communication, intergroup communication, and intracultural communication 11,12,35 .…”

“…Articles noted in the nursing literature were concentrated around nursing education, practice, and theory application. Several studies examined understanding the nursing students', faculty, and clinical nurses' experiences and challenges related to intercultural communications 3,44,45 . A study of clinical mentors from Finland reported empathy is what motivated them in developing intercultural communication; however, lack of support and resources caused these clinical mentors psychological and ethical strain, reducing their motivation 4 .…”

“…Several studies examined understanding the nursing students', faculty, and clinical nurses' experiences and challenges related to intercultural communications 3,44,45 . A study of clinical mentors from Finland reported empathy is what motivated them in developing intercultural communication; however, lack of support and resources caused these clinical mentors psychological and ethical strain, reducing their motivation 4 . Fear towards unknown cultures, 4,44 language barriers, power differentials, gender, and limited staffing were some of the identified barriers to intercultural communication 3 .…”

“…In 2017, there were only 19% registered nurses who were from minority backgrounds 2 . Research also showed that nurses lack intercultural communication skills 3,4 . Several studies identified barriers by nurses to intercultural communication included fear of unknown culture, lack of support and resources, 4 and limited staffing 3 .…”

“…Research also showed that nurses lack intercultural communication skills 3,4 . Several studies identified barriers by nurses to intercultural communication included fear of unknown culture, lack of support and resources, 4 and limited staffing 3 . A study by Armah et al 3 also identified that the current nursing curriculum has limited content on intercultural communication.…”