atient satisfaction with health care is an increasingly significant concern. In 2001, the Institute of Medicine introduced a comprehensive strategy to improve health care in the United States. A key aim of this proposal is patient-centered care (PCC), defined as "providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions." 1(p6) Based on a comprehensive analysis of patient focus group data, 4 core concepts (dignity and respect, information sharing, participation, and collaboration) have been established to define quality in health care delivery (Table ). 2 These concepts harmonize with the clinical ethical principles of beneficence, nonmaleficence, justice, and respect for autonomy. 3 Previous reports suggest dissatisfaction among patient families and growing debate among clinicians regarding care after trisomy 18 (T18) or trisomy 13 (T13) diagnosis. 4,5 Our objective was to use PCC concepts to develop a framework that more fully evaluates sources of dissatisfaction and debate regarding shared decision making and clinical care of infants with T18 and T13. We outline key recommendations for a balanced approach to joint decision making regarding care that has application in other areas of challenging patient treatment.