Client Satisfaction With Virtual Consultations During the COVID-19 Pandemic at an Occupational Health Physical Therapy Clinic

Chetty, Laran

doi:10.1177/21650799211061146

Cited by 3 publications

(6 citation statements)

References 4 publications

(4 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The patient satisfaction scores of both modes of consultations were high. Consistent with the literature, the patient satisfaction scores for virtual physiotherapy consultations were slighter higher when compared to in-person physiotherapy consultations (Chetty, 2022). This is because with in-person physiotherapy consultations clients faced inconveniences such as cost, travel, carer and childcare responsibilities and an increased risk of exposure to COVID-19 (Chetty, 2022).…”

Section: Discussionsupporting

confidence: 78%

“…The findings indicated that both shoulder function and pain scores improved significantly. Previous research has evaluated the role of virtual physiotherapy consultations in various settings, particularly during COVID-19, and was found to be both safe and effective (Cavagna et al, 2021;Chetty, 2012a;2012b, 2022 The second objective of this evaluation was to evaluate the efficacy of the 2022-23 in-person physiotherapy consultations. Similar to the virtual physiotherapy consultations, the findings indicated that both shoulder function and pain scores improved significantly.…”

Section: Discussionmentioning

confidence: 99%

“…The main purpose of physiotherapy intervention for shoulder pain is to reduce pain and improve function. Traditionally, physiotherapy has been conducted in-person because the evidence shows that the most important factors for treatment success and satisfaction is patient perceptions of the therapist and treatment, communication and interpersonal skills (Chetty, 2022). However, during the COVID-19 pandemic, safety measures and social distancing guidelines necessitated virtual physiotherapy consultations.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Virtual Versus in-Person Physiotherapy Consultations Following Shoulder Pain

Chetty

2024

BJMAS

View full text Add to dashboard Cite

The purpose of this evaluation was to analyse and compare the outcomes of virtual physiotherapy consultations versus in-person physiotherapy consultations following shoulder pain. The outcomes of 104 patients (49 virtual vs. 55 in-person) were reviewed. Shoulder function and pain scores were captured. Comparative analysis was performed using a two-tailed Student’s t-test. Total number of physiotherapy sessions and patient satisfaction scores were also recorded. Both modes of consultations showed significant improvements in shoulder function and pain scores when analyse separately, and when compared virtual physiotherapy consultations led to significant improvements in shoulder function and in-person physiotherapy consultations led to significant improvements in pain scores. Future research should focus on randomised controlled trials to directly compare virtual physiotherapy consultations and in-person physiotherapy consultations to confirm the findings of this evaluation.

show abstract

Section: Discussionsupporting

confidence: 78%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Virtual Versus in-Person Physiotherapy Consultations Following Shoulder Pain

Chetty

2024

BJMAS

View full text Add to dashboard Cite

show abstract

“…The subthemes identified in this category address the core research questions of this study. Some comments from the OHPs who participated in this project reflect issues which have been mirrored in the literature from the likes of GP practice [21][22][23][24]. Randhawa et al [6], in their pre-pandemic study, noted the utility and practicality of video consultation.…”

Section: Further Discussion Of the Five Main Themesmentioning

confidence: 93%

Telephone consultation as a sustainable method of service delivery in occupational medicine: results of a qualitative study

O'Reilly,

Loftus,

Thakore

2024

FinJeHeW

View full text Add to dashboard Cite

Since the pandemic, telephone consultation is still widely used in Occupational medicine practice, but with a seemingly huge variety depending on the different occupational medicine departments and companies. Telephone consultation could be considered a sustainable alternative to face-to-face consultation in the long term. The aim of this research project was to start an evidence base for the opinions of Occupational Health Physicians (OHPs) regarding telephone consultation. This study also sought to gather further information on the perceived benefits and limitations of telephone consultation as per its current users (OHPs) and identify ways to improve the practice of telephone consultation. This research project involved interviewing Occupational Health Physicians and analysing the data collected (using thematic analysis) so that the utility of telephone consultation as a means of consultation could be reviewed [12-16]. Semi-structured interviews were carried out with eighteen specialist occupational medicine physicians in Ireland. Data was initially coded and then organised into themes. The main findings from this research project identified five themes: Quality of Care, Professional Standards, Barriers to Telephone Consultation, Optimal Use of telephone Consultation, and Potential Improvements and Useful Change for Telephone Consultation. Some of these themes have previously been identified in research from other medical specialities. Upon consideration of the themes and subthemes identified in this study, telephone consultation could be used by Occupational Health Physicians as an adjunct to face-to-face consultations and in some cases as a direct alternative. Further research into this area with pilot studies or comparative trials will provide definitive answers as to the role of telephone consultation in occupational medicine into the future. Telephone consultation would appear to be a sustainable method of service delivery in occupational medicine. Clinical governance for telephone consultation in Ireland is currently lacking with no clinical guidance available specific for occupational medicine. If telephone consultation is to be considered a sustainable method of service delivery in Occupational medicine, a solid foundation of clinical guidance and governance will be required.

show abstract

“…Virtual care and education has been associated with positive outcomes in other heath professions, similar to the present study. Within chronic disease management education and occupational therapy, the majority of participants preferred virtual over in-person care, with the virtual care being feasible, accessible and easy to operate [14] , [15] . Virtual care in nutrition, nursing, and physical therapy has reduced in-person visits for individuals with chronic illnesses while maintaining clinical standards [16] , [17] .…”

Section: Discussionmentioning

confidence: 99%