Client Satisfaction From the Services of Architects on Building Projects

Abstract

<jats:p>The concept of satisfaction in the building industry is important, as the industry’s future depends on clients’ satisfaction with their investments. The purpose of this study is to assess the satisfaction levels towards architects who, as the originator of building design, has a lot of responsibility in managing the project to a successful completion. Data are obtained through qualitative and quantitative surveys of a target population of clients and project managers from the clients’ representatives. The variables are ranked with a mean score for both importance and satisfaction feedback regarding architect services. Results indicate higher scores for importance variables. However, many important variables were ranked lower on the satisfaction scale than they were on the importance scale. This research is an ongoing study as part of the authors’ doctoral work. The final outcome is expected to improve the understating of client needs and satisfaction in Nigerian building industry. </jats:p>