Client perspective assessment of women’s satisfaction towards labour and delivery care service in public health facilities at Arba Minch town and the surrounding district, Gamo Gofa zone, south Ethiopia

Abstract

BackgroundA woman’s satisfaction with labour and delivery care service has a good effect on her health and subsequent utilization of the services. Thus knowledge about women’s satisfaction on labour and delivery care used to enhances the services utilization. The objective of this study was to assess the satisfaction of women’s towards labour and delivery care service and identify factors associated it at public health facilities in Arba Minch town and the surrounding district, Gamo Gofa zone, southern Ethiopia.MethodsFacility based cross sectional study was conducted among women who gave birth at public health facility. A total 256 women who gave birth during the study period were included in the study. Data was collected using a structured questionnaire. Satisfaction level was measured using a 5 point- likert scale questions. Data were entered using Epi data version 3.5.1 and analyzed using SPSS 20.0 statistical software. Factor analysis was employed for likert scale questions to extract factor represented each of the scale which facilitate treatment of variable as continuous for further analysis. Bi-variate and multivariable logistic regression analysis was employed to identify association between women’s satisfaction and predicator variables. Statistical significance was declared at P value <0.05 on final model. The strength of association was interpreted using the adjusted odds ratio and 95 % CI.ResultThis study revealed that 90.2 % of women who gave birth in public health facilities were satisfied with labour and delivery care. Factors associated with women’s satisfaction with labour and delivery care services include: not attending formal education [AOR = 8.00, 95 % CI = (1.52, 12.27)] attending antenatal care four times and more [AOR = 5.00, 95 % CI = (1.76, 14.20)] waiting below 15 minutes to be seen by health professional [AOR = 3.37, 95 % CI = (1.14, 9.97)] and not paying for drugs and supplies [AOR = 6.19, 95 % CI = (1.34, 18.59)].ConclusionAlthough majority of women were satisfied with the labour and delivery service they got, their level of satisfaction was influenced by educational status, number of ANC visits, waiting time, and payment for drug and supplies. Thus, public health intervention working on improving delivery care should consider these factors.

Respectful maternity care and associated factors among women who delivered at Harar hospitals, eastern Ethiopia: a cross-sectional study

“…Attending the recommended ANC follow-up is linked with women's pleasure in a study conducted in southern Ethiopia [5]. Similarly, in this study women who had ANC follow-up increase the odds of RMC by two-fold.…”

“…RMC, which is a composite variable of four constructs: friendly, abusive free, timely and discrimination-free care was the dependent variable. The level of RMC was assessed using a five-point Likert scale ([1] strongly disagree to [5] strongly agree) questionnaires. The overall cutoff-point for RMC was determined based on previous studies and those participants who encountered D&A for at least one of the 15 items were categorized as "disrespected" [7].…”

“…This figure is very far from the target under the Sustainable Development Goal (SDG) by 2030, which is < 70/ 100,000 [3]. Absence of companion during labor, substandard maternity service, long waiting time to receive care, and disrespect and abuse during childbirth are some of the factors that contribute to the underutilization of facility delivery [4][5][6][7].…”

Satisfaction of Caretakers on Community Based Newborn Care and Its Predictors in Boloso Sore District, Southern Ethiopia

“…The proportion of caretakers satisfaction in current finding was lower than many other studies in Ethiopia: four major regions (82.9%) [26], Arba Minch in south (90.2%) [29], Jimma in south west (79.4%) [40], Gamo Gofa in south (79.1%) [41], Debre Markos in North (81.7%) [42], West-Arsi in central (74.6%) [31], and Wolaita in south west (82.9%) [32]. The difference might be due to difference in sample size and study population as this study used only population at community level, and the disparities in socio-economic status of the respondents and level of health facilities.…”

Women’s satisfaction and its’ associated factors on institutional delivery services provided by public health facilities of Tanahun district, Nepal

“…Thus knowledge about women satisfaction on labor and delivery care can increase the utilization of services. [7] Several barriers are seen for the utilizing of institutional delivery services. The major factors are sociodemographic factors, maternal health factors, household factors and service related factors.…”