Client Evaluation of Physician Performance

Kisch, Arnold I.; Reeder, Leo G.

doi:10.2307/2948505

Cited by 24 publications

(3 citation statements)

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“…While acknowledging that patients are not as qualified as doctors to assess technical quality, some authors purport that patients can distinguish between professional and personal quality (Brody et al , 1989; DiMatteo and Hays, 1980; DiMatteo et al , 1979; Kaplan et al , 1986; Linn et al , 1984; Osterweis and Howell, 1979; Ross et al , 1981; Wolinsky and Steiber, 1982). Kirsh and Reeder (1969) also report that patient judgments are well correlated with professional care assessments. Therefore, previous research shows that patients can judge at least some service quality aspects.…”

Section: Literature Reviewmentioning

confidence: 92%

Assessing the influence of switching barriers on patients' expectations and tolerance zone

Ramsaran-Fowdar

2013

International Journal of Health Care Quality Assurance

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PurposeThe purpose of this paper is to look at the influence of switching barriers on patients' private general practitioner (GP) service expectations and tolerance zoneDesign/methodology/approachFrom 750 questionnaires distributed to a convenience sample, 257 were completed and returned, yielding a 34 per cent response rate.FindingsThere was a significant association between switching barriers and what patients expected from their GPs. Switching barriers did not have a significant association with the tolerance zone.Practical implicationsPrivate GPs can develop strategies to overcome switching barriers. For example, they can develop personal relationships with their patients, re‐familiarise themselves with the patient's medical history before the consultation and provide better services to patients who perceive high switching barriers and hence higher adequate expectations.Originality/valueThis study contributes to the existing literature relating to healthcare service quality.

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Section: Literature Reviewmentioning

confidence: 92%

Assessing the influence of switching barriers on patients' expectations and tolerance zone

Ramsaran-Fowdar

2013

International Journal of Health Care Quality Assurance

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“…Finally, while outcome measures are used to validate structural and process criteria, the reverse is also true, as was shown in studies by Roemer et al (1968) and by Kisch and Reeder (1969).4 Using a measure as a validator assumes validity but does not convey it: struc ture, process, and outcomes can validate each other only because theoretically each can be assumed to possess some validity. If, let us say, process and outcome measures do agree in a properly designed study, then our faith in the validity of both is strengthened.…”

Section: The Reciprocal Validation O F Structure Process and Outcomesmentioning

confidence: 99%

Measuring the Quality of Medical Care: Process versus Outcome

McAuliffe¹

1979

The Milbank Memorial Fund Quarterly. Health and Society

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The controversy over appropriate and efficient ways to measure the quality of medical care continues. Many experts call for increased attention to assessment of the outcome of care. Others maintain that process measurements are more direct and practical. But both measurement techniques are of questionable validity, and each obscures important problems of the differences among patients, disease severity, and medical performance.

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“…One of those consequences has been reported by Francis, Korsch, and Morris (1969) who found that patients highly satisfied with their last visit to the doctor were significantly more likely to follow the doctor's orders than patients who were dis satisfied. In terms of the validity of patient assessments of care, Kisch and Reeder (1969) found that the client's appraisal of physi cian performance was highly correlated with professional criteria for assessing competent professional performance. Finally, Reeder (1972) has pointed out how the growth of consumerism in American society has begun to affect the traditional doctor-patient relationship.…”

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confidence: 99%

Factors Associated with Patient Evaluation of Health Care

Linn¹

1975

The Milbank Memorial Fund Quarterly. Health and Society

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The purpose of this paper is to study the relationships among patient characteristics, characteristics of a health care encounter, and patients' evaluation of that encounter. On the basis of 1739 patient-provider encounters in eleven ambulatory care settings, three relatively independent correlates of patient satisfaction were found: age; community satisfaction; and the nature and degree of continuity of care which characterized the visit. Patients' sex, marital status, religion, and the number and kind of services provided were not related to the evaluations patients made. Greatest differences in patient satisfaction were from setting to setting, and these differences probably can be attributed to the types of patients which they recruit or service (i.e., age, level of community satisfaction) and setting policy and procedures regarding continuity of care.

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Client Evaluation of Physician Performance

Cited by 24 publications

References 0 publications

Assessing the influence of switching barriers on patients' expectations and tolerance zone

Assessing the influence of switching barriers on patients' expectations and tolerance zone

Measuring the Quality of Medical Care: Process versus Outcome

Factors Associated with Patient Evaluation of Health Care

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