This is the accepted version of the paper.This version of the publication may differ from the final published version. action, or directed action). We also test for the boundary condition of the role of the photographic style (snapshot, professional, and "parody" selfie) on the likelihood to comment on consumer photos.
Permanent repository linkFindings -Viewers are more likely to comment on photos displaying action. When these photos are selfies, the effect is exacerbated. The experience of narrative transportation-a feeling of entering a world evoked by the narrative-underlies this effect. However, if a snapshot style is used (primed or manipulated)-namely, the photographic style appears genuine, unconstructed, and natural-the superior effect of selfies disappears because of greater perceived silliness of the visualised narrative.Practical implications -Managers should try to motivate consumers to take selfies portraying action if their aim is to encourage eWOM.Social implications -Organisations can effectively use consumer photos portraying consumption for educational purpose (e.g. eating healthfully, reducing alcohol use).Originality/value -This research links consumer photos and eWOM and extends the marketing literature on visual narratives, which is mainly focused on company-rather than user-generated content.