Classification of the key competencies of cluster managers using a Delphi approach: introducing insights from the Czech Republic

Abstract

Recent studies highlight the significance of a competent manager for the long-term development of a cluster organisation. However, the key competencies required for managers have not been adequately studied. The main objective of this study is to identify the key competencies of managers and construct a competency model. The data was gathered using the Delphi method with three rounds involving a group of experts with prior experience in management of cluster organisations. The results identified nine key competencies, to further develop an innovation-intensive ecosystem based on the managers' abilities to manage, motivate, communicate, protect, analyse, and network. The final list of competencies provide practical implications for the selection and evaluation of managers and meet their development needs as well as those of cluster organisations, with insights from the Czech Republic. Additionally, the paper sheds some light on the theoretical overview concerning the management's competencies in a collaborative environment.