“…Several attempts have been made to classify the different roles of ICT in integrating products and services. For example, Lelah and Brissaud [63] proposed the following five different configurations between ICT and PSS: product pre-equipped with ICT, distinct ICT and product, ICT monitoring product, mutualized ICT infrastructure, and ICT support network. Geum et al [64] identified the three types of roles for technology as an enabler, a mediator, and a facilitator for integrating products and services.…”