Civil Servants’ Perception Towards The Open University of Tanzania

Abstract

The purpose of this study was to investigate the civil servants’ perceptions towards the Open University of Tanzania (OUT). The study employed a qualitative research approach, guided by distance learning theory, self-perception theory and mathematical theory of communication, involving 81 sampled civil servants. A case study research design with interviews and focused group discussion (FGD) were employed in the study. The collected data were analyzed through thematic and discourse analysis. The findings revealed that there is both positive perception and negative perception from civil servants about OUT. The findings also revealed that civil servants had a good understanding of the term OUT although some of them used OUT and ODL interchangeably. It was further revealed that the number of civil servants enrolled in the ODL programmes offered by OUT was notably lower as a result of limited experiences and insufficient details about the OUT programmes and its mode of delivery. The nature, availability, and formats of information about OUT raised concerns among civil servants. The study recommended that OUT as the ODL flag bearer, should continue packaging, showcasing, sharing, and updating information on ODL in the society. This will improve understanding and eventually the participation of the community, particularly the civil servants, in ODL programmes at OUT.