“…In this study, institutional features such as orientation, training, and supervision are conceptualized as institutional facilitators (Farmer & Fedor, 2000; McBride & Sherraden, 2007; McBride, Sherraden, Benitez, & Johnson, 2004; Morrow-Howell, Hinterlong, Rozario, & Tang, 2003; Morrow-Howell, Hinterlong, Sherraden, et al, 2003; Morrow-Howell, Hinterlong, Sherraden, & Rozario, 2001; Tang, Morrow-Howell, & Hong, in press). Institutional facilitators are defined as features that leverage volunteer participation by providing volunteers with the support they need to perform.…”