The New Normal Era needs future adaptation, in order to ensure cities still
have competitiveness and resilience in the tourism sector during the
pandemic. Therefore, this study aims to evaluate the implementation of the
Smart Tourism Branding concept in Bantul city, Indonesia, during the
COVID-19 pandemic. This is a quantitative study, using the random sampling
method to obtain data from 230 respondents through a questionnaire, which
was analyzed using the Statistical Package for the Social Sciences (SPSS).
During the initial stage, a statistical test on each question?s validity and
reliability in the questionnaire was conducted, after which data analysis
was carried out. Before performing multiple linear regression analysis,
several assumptions were fulfilled, including data normality and
multicollinearity. The results showed that the evaluation of smart tourism
branding provides an overview of people?s understanding and satisfaction
level with regard to tourism during the COVID-19 pandemic. The Jelajah
Bantul application, which is a smart tourism branding instrument, supports
Bantul City?s ability to compete in attracting tourists and investment
globally. In addition, the city?s tourism management and branding identity
can be facilitated and strengthened when the synergy strategy of the
community and city stakeholders is appropriately regulated.