Citizenship Behavior and The Creation of Social Capital in Organizations

The effect of organizational citizenship behavior on organizational commitment

“…In recent decades, OCB is a key structure in psychology and management that has strong interaction with other variables, and is used in various topics (Batman and Organ 1983;Bergeron 2007;Bolino et al 2002;Lepine et al 2002;Niehoff and Moorman 1993;Organ 1988;Organ and Ryan 1995;Podsakoff et al 2000;Tang et al 2008). Research on OCB defined as the behavior which is discretionary and informal work environment to enhance profitability of the entire organization has been recommended (Chompookum and Derr 2004;Kidwell et al 1997;Organ 1988;Podsakoff et al 2000;Van Scotter 2000).…”

Local Public Services in Italy: Still Fragmentation

“…Broader expressions of solidarity, outside extended family and kinship networks, are rare. One might expect emergency situations such as the current sovereign debt crisis and economic crisis to enhance collective spirit, solidarity and altruism; however, such attitudes are only enhanced in the context of high pre-existing social capital (Bolino et al 2002 ;Dynes 2006 ), which is not the case in Greece. This explains why there is evidence that even under the current critical conditions, social capital remains low (Helliwell et al 2013 ), and consequently, there has been no effective bottom-up, collective mobilisation which might help to manage the 'unnecessarily high' (Matsaganis 2013 : 33) social cost of the Greek crisis.…”

An Introduction to Positive Organizational Scholarship

“…An increasing amount of attention has also been given to prosocial behavior at work, sometimes called citizenship behavior, which refers to helping behaviors designed to provide assistance or benefit to others (Krebs, 1982;Organ, 1988;George, 1991;Batson, 1994). These types of behaviors exceed role requirements and are pursued in spite of not being associated with a formal organizational reward (Bolino, Turnley, & Bloodgood, 2002). Examples range from providing assistance to customers or co-workers in a work setting to volunteer or philanthropic activity outside of work.…”