Citizens’ Understanding of Smart City Development: The Case of St. Petersburg, Russia

Vidiasova, Lyudmila; Cronemberger, Felippe; Osipova, Natalia; Bershadskaya, Elena

doi:10.1007/978-3-030-39296-3_4

Cited by 2 publications

(1 citation statement)

References 21 publications

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“…Since 2018, in St. Petersburg, regular sociological polls have been conducted among government officials and city residents regarding various aspects of the implementation of the Smart City program. During the study in November 2018, the levels of perception of the concept of the «smart city» and the understanding of its constituents by city residents, that is, potential users of services, were determined [9]. The survey, conducted in May 2019, made it possible to assess the trust in the use of information technologies when interacting through electronic portals, forms of electronic applications, as well as trust in electronic voting, portals of electronic services, etc.…”

Section: Introductionmentioning

confidence: 99%

E-Government Services Introduction Effects in the Covid-19 Pandemic: 2020–2021 Surveys Results

Белый

Chugunov

2021

Proceedings of 23rd Scientific Conference “Scientific Services &Amp; Internet – 2021”

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The paper analyzes the development features of e-government services, based on the residents’ surveys results. Theу were conducted in St. Petersburg in 2020 and 2021. The first survey was conducted prior to the introduction of face-to-face restrictions in March 2020. The survey was aimed at getting citizens' opinions on the relevance, trust and attitude towards the «smart city» services. This survey was conducted on a representative sample in multifunctional city centers. Based on survey results, it was decided to conduct an online survey in the summer of 2021 to analyze the services, the levels of their effectiveness as perceived by citizens. This survey was conducted on a representative sample of the population using the Anketolog.ru system. The article presents the results of a surveys comparison. As a study result, the most popular electronic services were identified, as well as stable factors influencing the success of their implementation. It was found that the pandemic has only increased the demand for electronic services in three areas: health, security and transportation. The development dynamic of services was determined, their advantages and disadvantages were named. It is assumed that the economic and temporary benefits from the use of services by citizens will increase. The article also contains guaranteed achievements in the services implementation. The key obstacles are a high level of trust in the authorities, as well as ensuring the safety. It is assumed that the electronic services use level will continue to increase after the coronavirus pandemic. It is concluded that electronic services make it possible to optimize the public administration structure and accelerate the civil society development in Russia.

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Section: Introductionmentioning

confidence: 99%

E-Government Services Introduction Effects in the Covid-19 Pandemic: 2020–2021 Surveys Results

Белый

Chugunov

2021

Proceedings of 23rd Scientific Conference “Scientific Services &Amp; Internet – 2021”

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Features of the E-Government Services Development in the COVID-19 Pandemic Context

Белый¹,

Chugunov

2021

Proceedings of 23rd Scientific Conference “Scientific Services &Amp; Internet – 2021”

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The article analyses the features of the state electronic services development based on the results of a St Petersburg residents survey. The survey, the main purpose of which was to identify the opinion of citizens about the relevance, level of trust and attitude towards the services of Smart City, was conducted in March 2020, in the midst of the COVID-19 pandemic. We used the data from previous studies for a comparative analysis of the Smart City concept development. As a result, we identified the most popular electronic services, as well as the factors that influence the success of their implementation. The results showed that the most relevant services for the residents of St. Petersburg are electronic services in the healthcare and medicine (78%), safe city services (70%), two types of electronic services in the field of transport: for passengers of public transport (63%) and owners of personal vehicles (61%). The parameters of functionality, trust and development of services are determined and analyzed additionally.

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Citizens’ Understanding of Smart City Development: The Case of St. Petersburg, Russia

Cited by 2 publications

References 21 publications

E-Government Services Introduction Effects in the Covid-19 Pandemic: 2020–2021 Surveys Results

E-Government Services Introduction Effects in the Covid-19 Pandemic: 2020–2021 Surveys Results

Features of the E-Government Services Development in the COVID-19 Pandemic Context

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