Citizens’ trust and digital attitudes: evidence from city digital transformation in Shanghai, China
Yang Zhang
Abstract:PurposeBased on the theory of trust and cost-benefit perspective, this paper examines the relationship between citizens’ trust and their digital attitudes by considering the mediating effects of performance expectancy and perceived risk, as well as the moderating effect of media use.Design/methodology/approachThe city digital transformation in Shanghai is chosen as the case in this study. 466 questionnaires were collected through a survey, with Structural Equation Modeling to test the hypotheses in AMOS.Findin… Show more
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