Citizens' Attitudes towards Electronic Administrative Services in Bulgaria

Abstract

The development of the processes of provision and consumption of electronic administrative services (EAS) in Bulgaria is an essential part of the digital transformation of the public sector as a whole. The aim of the publication is to examine the attitudes of part of the society in the country regarding the paperless application and receipt of services from the municipal administrations. The methods used to achieve it are GAP analysis, induction, deduction, study of secondary sources and data from conducted empirical research. As a result, by means of a comparison of the generated array of information and the synthesized analytical units, essential aspects of the relationship territorial affiliation-attitudes towards the consumption of EAS in Bulgaria are deduced.