Citizen Use of E-Government Services Websites

Abstract

This study explored the factors influencing citizens' adoption of e-government services through the open government/data concept by proposing and validating an e-government adoption recommendation model (EGARM). The data was analyzed with Smart PLS-SEM. The results show that the intention to use e-government website is positively related to the intention of citizens to recommend the adoption of e-government services. Trust in government and the internet were significant predictors of the intention to use e-government services. While information quality was significant in determining the intention to use, it was however not significant in predicting the citizen's trust in government. Also, information accessibility and accountability were both significant predictors of trust in government but not the intention to use. Additionally, collaboration was found to predict the intention to use but not trust in government. Finally, empowerment was a significant determinant of the intention to use and trust in government.

Factors affecting the citizen’s intention to adopt e-government in Nigeria

“…Despite its unique promise, the e-government’s prosperity depends to an enormous degree on the number of citizens using it. Accordingly, researchers view citizens adopting e-government as a significant achievement basis for e-government (Mensah et al , 2021). Different occupations, age groups, genders and nations have different rates of e-government adaption based on technology acceptance, education levels and economic developments (Kaya et al , 2016; Eyupoglu and Kaya, 2020; Agozie and Kaya, 2021).…”

“…Numerous public and local administrations around the globe are progressively exploiting improvements in ICT to deliver connected solutions to their citizens. Electronic government (e-government) is a way to improve public governance by making public services more accessible and efficient, managing shared resources effectively, improving administration and increasing democratic transparency (Dwivedi et al , 2017; Kaya et al , 2020a; Mensah et al , 2021). However, despite the enormous benefits of e-government, several administrations around the globe confront the obstacle of a limited number of individuals embracing e-government services (Komba and Ngulube, 2015; Rana and Dwivedi, 2015) or decision-makers might be reluctant to provide e-government practices due to several reasons (Kaya et al , 2020a).…”

“…Nigeria faces low levels of e-government adaption as a developing country (Abdulkareem et al , 2021; Abdulkareem and Mohd Ramli, 2022). This situation needs consideration from researchers because citizens play an indispensable part in the success of e-government (Mensah et al , 2021). Low e-government adaption has led to increasing research to understand the determinants of citizens’ adoption of e-government solutions.…”

A framework for assessing trust in e-government services under uncertain environment

“…, 2017, 2018). Mensah et al. (2021) established that trust is the main significant predictor of user's intention to use e-Gov services.…”

“…, 2017). For instance, Mensah et al. (2021) have only considered trust in government, information quality and accessibility as the main indicators.…”