Citizen interaction with e-government: From the streets to servers?

Reddick, Christopher G.

doi:10.1016/j.giq.2004.10.003

Cited by 417 publications

(261 citation statements)

References 13 publications

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“…All employees should be allowed to participate in many ways in e-government initiatives which impact on their work conditions as e-government must be perceived as a mutual project. Some authors pinpoint the importance of campaigns focusing on enhancing citizens' use of e-government services [20][21][22].…”

Section: Methodsmentioning

confidence: 99%

Contributions to the Development of Local e-Government 2.0

Gomes

Sousa

2012

Future Internet

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With the emergence of Web 2.0 (Blog, Wiki, RSS, YouTube, Flickr, Podcast, Social Networks, and Mashups), new ways of communicating, interacting and being on the Web have arisen. These new communication tools and strategies can radically change some specific work processes in communities, such as the work processes of an autarchy. Some authors emphasize the advantages of using Web 2.0 tools in autarchies; thus, we were interested in exploring the possibilities and constraints of implementing these tools in our region of Portugal, the Minho. Using a case study methodology, we aimed to find out about the possibilities of implementing Web 2.0 tools in autarchies through exploring the interest and motivation of autarchic collaborators in their use (our unit of analysis in autarchies). Information was gathered with the help of a questionnaire, the design of which was based on previous exploratory interviews and applied to four autarchic units in the Minho region. In each unit, three different target-groups were surveyed (Councilors, Information Systems (IS) Technicians, and General Staff), so that we could triangulate the data. Data analysis and results emphasized the interest and motivation of the autarchies in using Web 2.0 tools, as well as the main constraints that would be faced during Web 2.0 implementation. It also allowed us to establish some guidelines for adequate Web 2.0 implementation, including an "ideal" profile of the person responsible for the implementation process.

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Section: Methodsmentioning

confidence: 99%

Contributions to the Development of Local e-Government 2.0

Gomes

Sousa

2012

Future Internet

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“…Η πρώτη εξετάζει αυτό που προσφέρει η ηλεκτρονική διακυβέρνηση και η δεύτερη εξετάζει την αλληλεπίδραση των πολιτών με την ηλεκτρονική διακυβέρνηση (Reddick, 2005). Στον Πίνακα 1 συγκεντρώνονται μερικά από τα μοντέλα αξιολόγησης της ποιότητας των ιστότοπων δημοσίων υπηρεσιών από την πλευρά της προσφοράς.…”

Section: η ηλεκτρονική διακυβέρνηση και η έρευνα για την αξιολόγηση τunclassified

Η Ηλεκτρονική Διακυβέρνηση Στη Διοίκηση Της Εκπαίδευσης: Ένα Μοντέλο Για Την Αξιολόγηση Των Ιστότοπων Των Διευθύνσεων Εκπαίδευσης Της Χώρας Ως Προς Τα Γενικά Τους Χαρακτηριστικά Και Τις Ηλεκτρονικές Τους Υπηρεσίες

Καζάκου¹,

Κουτρομάνος²

2017

ELRIE

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ΠερίληψηΗ παρούσα εργασία αφορά στην εφαρμογή της ηλεκτρονικής διακυβέρνησης στη διοίκηση της εκπαίδευσης. Σκοπός της είναι η περιγραφή και τεκμηρίωση της διαδικασίας σχεδιασμού ενός μοντέλου αξιολόγησης των ιστότοπων των Διευθύνσεων Πρωτοβάθμιας και Δευτεροβάθμιας Εκπαίδευσης της χώρας. Αυτό επιτυγχάνεται μέσω της ανασκόπησης της βιβλιογραφίας σχετικά με έρευνες που αξιολογούν την ηλεκτρονική διακυβέρνηση και που αξιοποιούν μοντέλα και θεωρίες αξιολόγησης ιστοσελίδων δημοσίων υπηρεσιών. Οι έρευνες δείχνουν ότι δεν υπάρχει μια ενιαία μεθοδολογία που να επιτρέπει συγκρίσιμες αξιολογήσεις, ούτε μια ενιαία λίστα δεικτών-μεταβλητών για την αξιολόγηση αυτών των ιστότοπων. Ως εκ τούτου διαμορφώθηκε ένα μοντέλο αξιολόγησης των ιστότοπων των Διευθύνσεων Εκπαίδευσης που εξετάζει δύο βασικά θέματα: την «Αξιολόγηση ιστοσελίδων» και την «Ηλεκτρονική διακυβέρνηση», με επιμέρους ζητήματα τα «Γενικά χαρακτηριστικά ευχρηστίας», το «Η-περιεχόμενο», τις «Η-υπηρεσίες» και την «Η-συμμετοχή». Το προτεινόμενο μοντέλο μπορεί να αποτελέσει το πρώτο βήμα για την διαμόρφωση ενός εξειδικευμένου καταλόγου οδηγιών για τη σχεδίαση, ανάπτυξη και διαχείριση των ιστότοπων κάθε υπηρεσίας του Υπουργείου Παιδείας, Έρευνας και Θρησκευμάτων. Λέξεις-κλειδιά:Ηλεκτρονική διακυβέρνηση, διοίκηση εκπαίδευσης, ιστότοποι, αξιολόγηση. AbstractThis paper refers to the implementation of e-government in the administration of education. The aim is to describe and document the planning process of an evaluation model for the Directorates of Primary and Secondary Education of the country. This is achieved through the literature review on studies that evaluate egovernment and use models and theories of websites evaluation. Findings from previous studies show that there is not a methodology that allows comparable ratings, nor a single list of indicators-variables for the assessment of these websites. Therefore, a model for evaluating websites of the Educational Directorates was formed. It considers two main issues: "Website Evaluation" and "E-government". Other individual issues are: "General characteristics of usability", "E-content", "E-services" and "E-participation". The proposed model can be a first step for the formation of a checklist of instructions for the design, development and management of websites at each service of the Greek Ministry of Education, Research and Religious Affairs.

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“…Citizen-centric e-governance provides the new ability to transform the government-to-citizen and the citizen-to-citizen relationships (Reddick 2011a;Linders 2012). It also provides networked ordinary citizens with the new virtual public spheres -for example social media networks in governmentthrough which they can influence (or even co-produce) innovations in political institutions, and hence help government move away from traditional supplyside, government-centric provision and delivery of public services, towards more demand-side, citizen-centric public services for greater citizen satisfaction and participation (Reddick 2005;Gauld et al 2010;Reddick 2011b). Citizen-centric Brought to you by | EP Ipswich Authenticated Download Date | 9/1/15 6:38 PM e-governance helps government more clearly understand citizens' diverse needs to facilitate government innovation and redesign e-government services: for example, one-way access to government data and policy information and two-way interaction and transaction with government (Reddick 2004).…”

Section: Theoretical Foundation: Citizen-centric E-governance and Socmentioning

confidence: 99%

Understanding Risk Communication Gaps through E-Government Website and Twitter Hashtag Content Analyses: The Case of Indonesia’s Mt. Sinabung Eruption

Chatfield

Reddick

2015

Journal of Homeland Security and Emergency Management

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Despite operational volcano surveillance using meteorological satellite, thermal remote sensing and infrared camera technologies, predicting a volcano's hazardous activity and explosive eruption, with any accuracy, remains nearly impossible. Volcanic hazards and risk literature identifies risk communication as critical but insufficiently understood. This paper, therefore, investigates disaster risk communications during Indonesia's Mt. Sinabung eruptions in February 2014, causing 16 deaths and continuous evacuations of 30,000 residents. We critically examined one-way government-to-citizens communications via e-government websites and Twitter and citizens' multi-directional communications via #sinabung hashtag for sharing volcano risk perceptions about affected villagers. Our Twitter analysis of #sinabung found evidence for the absence of government engagement in risk perception communications and leadership in responding to the Indonesian public's expressed concerns for the Mt. Sinabung disaster. For governments that would implement citizencentric e-governance, Twitter can be used effectively as a multi-directional risk communication tool to quickly and effectively share risk perceptions and disaster information with the public. Abstract: Despite operational volcano surveillance using meteorological satellite, thermal remote sensing and infrared camera technologies, predicting a volcano's hazardous activity and explosive eruption, with any accuracy, remains nearly impossible. Volcanic hazards and risk literature identifies risk communication as critical but insufficiently understood. This paper, therefore, investigates disaster risk communications during Indonesia's Mt. Sinabung eruptions in February 2014, causing 16 deaths and continuous evacuations of 30,000 residents. We critically examined one-way government-to-citizens communications via e-government websites and Twitter and citizens' multi-directional communications via #sinabung hashtag for sharing volcano risk perceptions about affected villagers. Our Twitter analysis of #sinabung found evidence for the absence of government engagement in risk perception communications and leadership in responding to the Indonesian public's expressed concerns for the Mt. Sinabung disaster. For governments that would implement citizen-centric e-governance, Twitter can be used effectively as a multi-directional risk communication tool to quickly and effectively share risk perceptions and disaster information with the public.

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Citizen interaction with e-government: From the streets to servers?

Cited by 417 publications

References 13 publications

Contributions to the Development of Local e-Government 2.0

Contributions to the Development of Local e-Government 2.0

Understanding Risk Communication Gaps through E-Government Website and Twitter Hashtag Content Analyses: The Case of Indonesia’s Mt. Sinabung Eruption

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