Citizen engagement: beyond the customer revolution

Graham, Katherine A.; Phillips, Susan D.

doi:10.1111/j.1754-7121.1997.tb01509.x

Cited by 21 publications

(14 citation statements)

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“…Cette position est particulièrement inquié-tante si elle est généralisée, voire cristallisée, par les institutions participatives. Des observateurs de la scène fédérale ont fait remarquer que plusieurs politiques publiques canadiennes contournent les groupes au profit d'une individualisation de la citoyenneté (Montpetit, sous presse ;Graham et Phillips, 1997). Dans cette nouvelle optique, le citoyen est un consommateur auquel il faut offrir des services publics diversifiés et efficaces.…”

Section: Resultsunclassified

La démocratie participative et la qualification citoyenne

Bhérer

2006

nps

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L’introduction de dispositifs participatifs à la décision publique constitue une avancée démocratique. Cette ouverture permet de repenser les relations entre les groupes et l’État. Or, ce rapprochement n’est pas automatique, car le mode de fonctionnement des dispositifs participatifs amène une reformulation de la qualification citoyenne qui, bien souvent, décourage la citoyenneté collective. Les dispositifs participatifs cristallisent en fait une méfiance réciproque entre les groupes et les gouvernants. Cette démonstration s’appuie sur une analyse des modes de qualification citoyenne et des procédés utilisés pour légitimer les participants individuels aux conseils de quartier de Québec.

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Section: Resultsunclassified

La démocratie participative et la qualification citoyenne

Bhérer

2006

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“…Mutual respect and attentiveness to the respective roles of government and its citizens play an important part in bringing citizen-centred government to life. 9 They differentiate this 'mutual respect' approach from the efficiency-focused customer-service revolutions of the 1990s, and argue that 'citizen-centred' should be about something more than just the way government services are delivered.…”

Section: What Does 'Citizen-centred' Mean?mentioning

confidence: 99%

In Search of Society? The Limitations of Citizen‐Centred Governance

Grube

2013

Political Quarterly

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Democratic governments have spent much of the last two decades attempting to recalibrate their governance systems around a single focal entity: the citizen. The all‐pervasive rhetoric of citizen‐centred governance has seen policies conceived, delivered and evaluated in terms of the satisfaction levels achieved by individual ‘citizens’. This article argues that by disaggregating societal interests down to the smallest available individual unit – the citizen – policy makers have created unrealistic expectations of individual participation, leading to public distrust when ‘citizen‐centred’ rhetoric does not match reality. Simultaneously, the focus on individual outcomes has narrowed the policy‐making gaze away from wider society‐level measures that could create more robust policy options in the face of ‘hard choices.’ The result – paradoxically – is that the more government focuses on pleasing the individual citizen, the less trusting those citizens are of government's ability to deliver meaningful outcomes.

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“…As the welfare state enlarged in the 20 th century, voluntary organizations increasingly became involved in both advocacy and service delivery (Graham & Phillips, 1997). This is seen in the disability policy field where disability organizations deliver key vocational training activities.…”

Section: Policy Contextmentioning

confidence: 99%

“…This narrow interpretation of the situation ignores Canada's rich history of federal funding of interest groups to provide services in areas of provincial jurisdiction in order to achieve Pan-Canadian social policy goals (Graham & Phillips, 1997;Lindquist, 2005). The direct funding of disability organizations by the federal government continues to this day, albeit on a more limited scale.…”

Section: Introductionmentioning

confidence: 99%

Assessing the Ability of Disability Organizations: An interprovincial comparative perspective

Levesque¹

2012

CJNSER

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Despite much effort put toward Canadian social policy renewal in the past decade, innovations in programming have been stifled due in large part to a lack of funding and accountability issues. This is clearly evident in the disability policy field related to labour market programming for persons with disabilities where the packaging of programs has continually changed; however, the actual contents have largely remained the same. The focus on federal-provincial dimensions has come to marginalize the role of disability organizations in the process, yet it is these organizations that governments may enter into partnership with in new governance arrangements to foster new programming. This article reviews data from charitable tax returns for the time period 2005-2010 to assess the human, financial, and technological capacity of Canadian disability organizations in five Canadian provinces, in order to implement innovative programming. RÉSUMÉMalgré beaucoup d'efforts au renouvellement de la politique sociale canadienne dans la dernière décennie, les innovations dans la programmation ont été étouffées en grande partie à l'absence de questions de financement et de responsabilité. Cela est très évidente dans le domaine de la politique handicap lié à la programmation du marché du travail pour les personnes handicapées où l'emballage des programmes a constamment changé mais le contenu réel est restés largement pareilles. L'accent sur les dimensions provinciales fédérales est venu à marginaliser le rôle des organisations de personnes handicapées dans le processus, mais ce sont ces organismes que les gouvernements peuvent entrer en partenariat avec de nouveaux modes de gouvernance pour favoriser la nouvelle programmation. Cet article examine les données de bienfaisance des déclarations de revenus pour la période 2005-2010 pour évaluer les capacités humaines, financières et technologiques des organisations de personnes handicapées canadiennes dans cinq provinces canadiennes à mettre en oeuvre des programmes novateurs.

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Citizen engagement: beyond the customer revolution

Cited by 21 publications

References 0 publications

La démocratie participative et la qualification citoyenne

La démocratie participative et la qualification citoyenne

In Search of Society? The Limitations of Citizen‐Centred Governance

Assessing the Ability of Disability Organizations: An interprovincial comparative perspective

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