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Purpose: The government acknowledges the significance of domestic wastewater management and offers it as a vital service. However, it is unjust to base customer fees on the width of the road in front of their house. Alternative methods should be considered to set rates for centralized wastewater management, as road width does not correlate with wastewater production. Community involvement in paying the levy is crucial for the upkeep of this essential infrastructure. Method: This research uses the Analytical Hierarchy Process (AHP) based on government regulations, specifically Regulation of the Minister of Finance of the Republic Indonesia number 100 of 2016 and Regulation of the Minister of Public Works of Public Housing number 04 of 2017. Seven experts were involved in assigning weights to criteria such as clean water consumption, installed electricity, building construction, and road width to determine customer classification. Results and conclusion: The AHP analysis revealed a flaw in using road width for rate determination. Alternative criteria such as clean water consumption, installed electricity, building construction, and road width were found to be more fair indicators. For domestic customers, the weighted criteria were clean water consumption (37%), installed electricity (28%), building construction (19%), and road width (16%). For non-domestic customers, the weighted criteria were clean water consumption (33%), type of activity (30%), number of people active (20%), and floor area of buildings (17%). This change in classification criteria has the potential to increase revenue generation while ensuring the continued operation and maintenance of wastewater treatment services. Research implications: It is important to improve methods for setting rates for vital services like wastewater management. By using fairer standards, decision-makers can encourage community involvement in financing these services while ensuring fairness and transparency. Originality/value: Using the Analytical Hierarchy Process to evaluate customer classification criteria for centralized domestic wastewater management provides valuable insights for policymakers seeking to optimize revenue fairly and transparently.
Purpose: The government acknowledges the significance of domestic wastewater management and offers it as a vital service. However, it is unjust to base customer fees on the width of the road in front of their house. Alternative methods should be considered to set rates for centralized wastewater management, as road width does not correlate with wastewater production. Community involvement in paying the levy is crucial for the upkeep of this essential infrastructure. Method: This research uses the Analytical Hierarchy Process (AHP) based on government regulations, specifically Regulation of the Minister of Finance of the Republic Indonesia number 100 of 2016 and Regulation of the Minister of Public Works of Public Housing number 04 of 2017. Seven experts were involved in assigning weights to criteria such as clean water consumption, installed electricity, building construction, and road width to determine customer classification. Results and conclusion: The AHP analysis revealed a flaw in using road width for rate determination. Alternative criteria such as clean water consumption, installed electricity, building construction, and road width were found to be more fair indicators. For domestic customers, the weighted criteria were clean water consumption (37%), installed electricity (28%), building construction (19%), and road width (16%). For non-domestic customers, the weighted criteria were clean water consumption (33%), type of activity (30%), number of people active (20%), and floor area of buildings (17%). This change in classification criteria has the potential to increase revenue generation while ensuring the continued operation and maintenance of wastewater treatment services. Research implications: It is important to improve methods for setting rates for vital services like wastewater management. By using fairer standards, decision-makers can encourage community involvement in financing these services while ensuring fairness and transparency. Originality/value: Using the Analytical Hierarchy Process to evaluate customer classification criteria for centralized domestic wastewater management provides valuable insights for policymakers seeking to optimize revenue fairly and transparently.
Utilities have a key role in the transition to a more economically and socially sustainable future. Driven by pressures from investors, regulators, government and society, companies across all sectors are setting bold ambitions for sustainability. However, they strongly depend on the utility industry meeting their own sustainability goals. Despite the relevance of their role, the determinants and obstacles to the adoption of sustainability practices by utility companies have been little investigated by scholars. This article aims to bridge this gap through a systematic literature review of 72 articles published from 1990 to 2023 in the accounting and management fields. After the analysis of bibliometric data and keywords used for science mapping, this study developed an in-depth review of the literature. Five different clusters, corresponding to the main research topics on which management and accounting literature has focused over the last 30 years, were identified. The results highlight that the expanding regulation and institutional pressures coming from governments, financial investors, consumers and society represent the primary factors that are driving utility companies toward sustainability. However, there are still several obstacles preventing utility companies from radically changing their business models, including the high costs associated with the technological and process innovations required. This study offers theoretical and practical contributions and policy implications. It contributes to systematizing literature on this topic, evidencing existing gaps and future research guidelines. It also outlines some managerial propositions that may be useful for practitioners, governments and policymakers.
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