Chinese Citizen Satisfaction with Government Performance during COVID-19

Wu, Cary; Z, Shi; Wilkes, Rima; Wu, Jing; Gong, Zhijun; Neng-kun, HE; Zhang, Xiao; Zhang, Xiaojun; Lai, Weijun; Dong-xia, Zhou; Zhao, Feng; Yin, Xiufang; Xiong, Ping; Zhou, Hao; Qing-hua, Chu; Cao, Liu; Tian, Ruijing; Yu, Ting; Yang, Liyong; He, Zexuan; Fairbrother, Malcolm; Mews, Jan; Giordano, G

doi:10.1080/10670564.2021.1893558

Cited by 51 publications

(42 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Chinese netizens display a strong sense of pride in the achievements of China in counter-COVID-19 campaigns, and express hostile sentiments when comparing China with other countries in the cyberspace (Zhao, 2020). The overall level of satisfaction of Chinese people toward the performance of the government during the COVID-19 pandemic is high, but the level of satisfaction decreases when the government becomes more local and less centralized (Wu et al, 2021). The national identity of Chinese is a combination of the love for family and people who share the same culture.…”

Section: Literature and Hypothesesmentioning

confidence: 99%

Government Communication, Perceptions of COVID-19, and Vaccination Intention: A Multi-Group Comparison in China

2022

Front. Psychol.

View full text Add to dashboard Cite

Government communication has been playing an important role in mass vaccination to conduct the largest vaccination campaign of the world for COVID-19 and to counter vaccine hesitancy. This study employs the health belief model to examine the association between government communication and the COVID-19 vaccination intention. A survey of Chinese adults (N = 557) was conducted in March 2021, and partial least squares structural equation modeling was employed to estimate the multi-construct relationships. The findings indicate that government communication has both direct positive association with vaccination intention and indirect association with vaccination intention through the mediation of perceived severity, benefits, and barriers. Multi-group comparisons suggest that individuals from private sectors are more easily mobilized to receive COVID-19 vaccination by government communication than those from public sectors. Similarly, the correlation between government communication and the vaccination intention of individuals with a good health status was stronger than that of those with a poor health status. The theoretical and practical implications of these findings are further discussed.

show abstract

Section: Literature and Hypothesesmentioning

confidence: 99%

Government Communication, Perceptions of COVID-19, and Vaccination Intention: A Multi-Group Comparison in China

2022

Front. Psychol.

View full text Add to dashboard Cite

show abstract

“…Attempting to understand individual perceptions of the legitimacy of the crisis response, Liu and Graham ( 2021 ) found that although individual perceptions of the crisis response changed over time and were dependent on social and cultural factors, the perceptions of the legitimacy of the Chinese authorities were strengthened as other countries failed at handling COVID‐19 nationally and internationally. This was further confirmed by a study that surveyed 19,816 people in China finding that people's satisfaction with all government performance was higher than prepandemic, with the highest satisfaction expressed towards the national government and dropping at each level of government from provincial to village (Wu et al, 2021 ).…”

Section: Discussionmentioning

confidence: 67%

“…From the social-political perspective, the pandemic response used multiple historical surveillance mechanisms (Bray, 2006;Kinmond, 1957;Whyte, 1993). In the name of an idea of nation, This was further confirmed by a study that surveyed 19,816 people in China finding that people's satisfaction with all government performance was higher than prepandemic, with the highest satisfaction expressed towards the national government and dropping at each level of government from provincial to village (Wu et al, 2021).…”

Section: Discussionmentioning

confidence: 93%

China's COVID‐19 pandemic response: A first anniversary assessment

Bernot

Cassiano

2022

Contingencies & Crisis Mgmt

View full text Add to dashboard Cite

The literature on crisis management reports that crises can be critical for organizations, including state and extra‐state actors; they either break down or reinvent themselves. Successful organizations, those that do not break down, use situations of crisis to restructure themselves and improve their performance. Applicable to all crises, this reasoning is also valid for the COVID‐19 pandemic and for government organizations in China. Drawing on documentary analysis, this article examines China's pandemic response from the social–political, technological and psychological perspectives using a holistic crisis management framework. It demonstrates that the Chinese state bureaucracy has assembled, expanded and strengthened its surveillance strategies to strive for comprehensive crisis response.

show abstract

“…Consistent with existing research results, sudden crisis situations often result in an increase in support and trust in government caused by a “rally-round-the-flag” effect (Yam et al, 2020 ). Research from China during the COVID-19 pandemic also revealed that public showed a higher level of perceived credibility in governments than the usual levels documented in general social surveys (Wu et al, 2021 ), perhaps due to effective implementation of anti-COVID policies official media propaganda, and public's expectation (Su et al, 2021 ). As information is thought to be more credible when they are issued by trustworthy organizations (Rifon et al, 2004 ), such enhanced trust in official organizations could amplify public's compliance with social policies that rely on their behavioral responses (San Lau et al, 2020 ).…”

Section: Discussionmentioning

confidence: 99%

The COVID-19 Pandemic Changes the Nudging Effect of Social Information on Individuals' Blood Donation Intention

Wang

et al. 2021

Front. Psychol.

View full text Add to dashboard Cite

The positive effect of social information on nudging prosocial behavior is context dependent. Understanding how sensitive intervention outcomes are to changes in the choice context is essential for policy design, especially in times of great uncertainty, such as the current COVID-19 pandemic. The present paper explores the effectiveness of social information in changing voluntary blood donation intention in two contexts: before and after the peak of the COVID-19 pandemic in China. In addition to the dimension of context, information content and its source are also important. Using a survey administered to 1,116 participants, we conducted an intertemporal randomized-controlled experiment to systematically analyze how information can effectively nudge the intention to donate blood. Compared with content featuring blood donors' commendation information, blood users' demand information is found to have a stronger nudging effect. An official information source has a greater influence on participants' donation intention than an unofficial source. Furthermore, our analysis of two waves of experimental data (i.e., before and after the peak of the COVID-19 pandemic) shows that the COVID-19 pandemic has further enhanced the nudging effect of blood users' demand information and official information sources. These findings provide a theoretical basis and policy recommendations for relevant institutions to develop effective blood donation campaign strategies.

show abstract

Chinese Citizen Satisfaction with Government Performance during COVID-19

Cited by 51 publications

References 0 publications

Government Communication, Perceptions of COVID-19, and Vaccination Intention: A Multi-Group Comparison in China

Government Communication, Perceptions of COVID-19, and Vaccination Intention: A Multi-Group Comparison in China

China's COVID‐19 pandemic response: A first anniversary assessment

The COVID-19 Pandemic Changes the Nudging Effect of Social Information on Individuals' Blood Donation Intention

Contact Info

Product

Resources

About