2017
DOI: 10.1080/15548732.2017.1392390
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Child- and Family-Centered Practices in a Post-Bureaucratic Era: Inherent Conflicts Encountered by the New Child Welfare Professional

Abstract: Various child welfare organizations are changing services by adopting child-and family-centered approaches and moving away from redundant bureaucracy, top-down strategies, and fragmented networks. This shift inevitably poses challenges. This article uses the case of intensive family case management in the Netherlands to explore conflicts perceived by professionals and associated coping strategies. Findings are that internal conflicts (leading to a relapse into old routines or to misinterpretation of purpose) a… Show more

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Cited by 10 publications
(16 citation statements)
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“…Also, systems are relatively resistant to change, as they reproduce themselves and the structures that constrain them [25]. From a system-innovation perspective, it is recommended to start where the energy is, with people who are willing to divert from the mainstream and dare to take risks [35]. Even when policies are not conducive, professionals can find the room to maneuvre and employ rule flexibility, for instance to adjust training programmes to the needs of the students with mental disabilities [35].…”
Section: Discussionmentioning
confidence: 99%
“…Also, systems are relatively resistant to change, as they reproduce themselves and the structures that constrain them [25]. From a system-innovation perspective, it is recommended to start where the energy is, with people who are willing to divert from the mainstream and dare to take risks [35]. Even when policies are not conducive, professionals can find the room to maneuvre and employ rule flexibility, for instance to adjust training programmes to the needs of the students with mental disabilities [35].…”
Section: Discussionmentioning
confidence: 99%
“…It was also experiencing financial problems, and employees' job satisfaction was at a low point. In response to these challenges, management decided that, for the organization to survive, a radical organizational change was needed from a previously bureaucratic and procedural one to a more learning and network-based organization (Van Veelen et al, 2018;Van Veelen, Regeer, Broerse, Van De Poel, & Dinkgreve, 2017). Subsequently, the CYPSA shifted from a procedural work process to one that was phased and goal-oriented, with its mission formulated as "every child safe."…”
Section: Case Descriptionmentioning
confidence: 99%
“…With the changed work process, the structure and organizational culture was also pushed to change (Van Veelen et al, 2018. The organization was restructured to operate more horizontally.…”
Section: Case Descriptionmentioning
confidence: 99%
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