Checklist-based Support of Knowledge Workers in Robotic Process Automation Projects

Wewerka, Judith; Reichert, Manfred

doi:10.1109/cbi52690.2021.00016

Cited by 2 publications

(2 citation statements)

References 17 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…One of the most important challenge is to identify the tasks that need and can be automated with RPA ( [12], [4]) before starting to implement RPA. A traditional way to identify the tasks that need to be automated is by knowledge by gathering information based on interviews and checklists [37]. The problem is that this task is time consuming.…”

Section: Related Work a Backgroundmentioning

confidence: 99%

Enabling the Gab Between RPA and Process Mining: User Interface Interactions Recorder

Choi

R’bigui²,

Cho³

2022

IEEE Access

View full text Add to dashboard Cite

Robotic process automation (RPA) is a rapid-emerging technology for process automation that is using software robots to replicate high-volume, manual, repeatable, routine, rule-based, and unmotivating human tasks. The goal is not to replace human workers but to allow them focus more on difficult tasks by delegating their tedious routine tasks to a digital force. RPA tools demonstrated powerful cost-saving and other performances. Nevertheless, one of the main challenges of implementing RPA is the identification of the suitable tasks for automation. Process mining is as an emerging technology for process discovery and enhancement based on event log data. Since RPA operates on the user interface level; process mining techniques can play a huge role in deciding the tasks that can be automated. However, process mining requires an event log as input to be used. This paper presents a tool responsible for recording the interactions with user interfaces and generating a UI log that can be used by process mining techniques for deciding the tasks that can be automated with RPA.

show abstract

Section: Related Work a Backgroundmentioning

confidence: 99%

Enabling the Gab Between RPA and Process Mining: User Interface Interactions Recorder

Choi

R’bigui²,

Cho³

2022

IEEE Access

View full text Add to dashboard Cite

show abstract

“…However, the 373 function responsible for the large-scale robot environments 374 is not necessarily designated as CoE in the organizational 375 structure [2, pp. [123][124][125][126][127][128][129][130][131][132][133].…”

Section: ) Rq4mentioning

confidence: 99%

Improving Software Robot Maintenance in Large-Scale Environments–is Center of Excellence a Solution?

2022

View full text Add to dashboard Cite

Robotic Process Automation (RPA) performs high-volume tasks such as checking invoices. However, the governance and maintenance of large-scale software robot environments can be challenging when robot servers perform automatized tasks simultaneously for customer organizations with complex programming rules, dedicated parameters, and dependencies on timetables. A multivocal literature review (MLR) was conducted to explore whether there are 1) mechanisms to improve software robot maintenance in large-scale robot environments, 2) or software robot maintenance practices for scalable RPA in organizations providing shared services, 3) or governance models for optimizing the performance of software robot maintenance, and 4) is the Center of Excellence (CoE) one of the success factors concerning large-scale robot environments. By doing this, 5) we found eleven functional requirements for the monitoring tool to support maintenance in a large-scale environment. In addition, we adapted them to the RPA monitoring tool abilities for the Finnish Government Shared Services Centre for Finance and HR (Palkeet). As a result, the eleven functional requirements and the monitoring tool abilities are adaptable for other large-scale environments to improve software robot maintenance. However, commercial monitoring tools for RPA maintenance do not fulfil functional requirements, and organizations in large-scale environments must develop their monitoring tools. Based on MLR, either in-house or outsourced CoE seems to be one of the success factors in RPA maintenance in large-scale environments.

show abstract

Checklist-based Support of Knowledge Workers in Robotic Process Automation Projects

Cited by 2 publications

References 17 publications

Enabling the Gab Between RPA and Process Mining: User Interface Interactions Recorder

Enabling the Gab Between RPA and Process Mining: User Interface Interactions Recorder

Improving Software Robot Maintenance in Large-Scale Environments–is Center of Excellence a Solution?

Contact Info

Product

Resources

About