2021
DOI: 10.19153/cleiej.24.3.6
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Chatbot as a Telehealth Intervention Strategy in the COVID-19 Pandemic

Abstract: The COVID-19 pandemic and the need for social distancing have created a demand for new and innovative solutions in healthcare systems worldwide. One of the strategies that have been implemented are chatbots, which can be helpful in providing reliable health information and preventing people from seeking assistance in healthcare centers and being unnecessarily exposed to the virus. In this context, although a high number of chatbots have been implemented worldwide, little has been discussed about the process an… Show more

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Cited by 7 publications
(4 citation statements)
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“…The construction and deployment of a chatbot for COVID-19 is a dynamic project that demands collaboration among multiple disciplines such as health professionals, linguists, technology designers, and developers [ 16 ]. The results of our qualitative analysis and discussions provide directions for multidisciplinary teams to approach projects of prospective bots and are expected to help organize the problem space of regarding interaction decisions and issues to help understand users’ needs and expectations in such endeavors.…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…The construction and deployment of a chatbot for COVID-19 is a dynamic project that demands collaboration among multiple disciplines such as health professionals, linguists, technology designers, and developers [ 16 ]. The results of our qualitative analysis and discussions provide directions for multidisciplinary teams to approach projects of prospective bots and are expected to help organize the problem space of regarding interaction decisions and issues to help understand users’ needs and expectations in such endeavors.…”
Section: Discussionmentioning
confidence: 99%
“…The planning and development of our COVID-19 chatbot were described in detail previously [ 16 , 17 ]. The bot was developed in March 2020 at the beginning of the first wave of the COVID-19 pandemic in Brazil to provide 2 core functionalities.…”
Section: Methodsmentioning
confidence: 99%
“…This approach, using base code from Rasa Open Source and enhancing, adding to, and adapting it based on our needs for this project, allows our team to both pilot a state-of-the-art viable product in a reasonable time frame to address an urgent public health need and ensure that more advanced computing science techniques and developments can be incorporated incrementally and tested over several years to further enhance the chatbot capabilities. This also builds on lessons learned from other researchers developing similar technologies in health, where deploying a “working solution” at the time was done at the expense of “...more innovative and potentially better solutions...” [ 68 ].…”
Section: Methodsmentioning
confidence: 99%
“…GPT-3 and other conversational models have been used for a wide variety of medical purposes, from providing basic COVID-19–related guidelines to personalized medical advice and even prescriptions. The line between medical professionals and conversational chatbots is somewhat blurred, notably in hard-to-reach communities where the chatbot replaced face-to-face health care [ 2 ].…”
Section: Introductionmentioning
confidence: 99%