Chatbot Application to Automate Services in FnB Business Using Seq2Seq LSTM

Wang, Yuanxun Ethan; Putera, Winata Liadylova; Lucky, Henry; Chowanda, Andry

doi:10.1109/icimcis56303.2022.10017854

Cited by 3 publications

(1 citation statement)

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“…In a connected world with constantly evolving information, the need for chatbots that provide accurate and fast responses is increasing [10] [11]. Accordingly, using an LSTM-based chatbot in QNA can improve the user experience in finding information or solving problems.…”

Section: A Introductionmentioning

confidence: 99%

Performance Analysis and Development of QnA Chatbot Model Using LSTM in Answering Questions

Ilyas Tri Khaqiqi,

Harani,

Prianto

2023

ijcs

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This research aims to evaluate the performance of a Long Short-Term Memory (LSTM) based chatbot in answering questions (QnA). LSTM is a type of Recurrent Neural Network (RNN) architecture specifically designed to overcome vanishing gradient problems and can store long-term information. The method used is 5-fold cross-validation to train the chatbot model with 15 epochs at each fold using the dataset provided. The results showed variations in model performance at each fold. At the 5th fold, there was a decrease in performance with 84.63% accuracy, 96.36% precision, 64.9% recall, and 69.84% loss value. This finding shows that there is variability in the performance of the QnA chatbot model at each fold. In conclusion, the LSTM chatbot model can provide good answers with high accuracy and precision. Still, performance variations need to be considered in the use of this chatbot.

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Section: A Introductionmentioning

confidence: 99%