Characterizing Negative Online Reviews of Pediatric Orthopaedic Surgeons

Richman, Evan H.; Ogbaudu, Ewoma; Pollock, Jordan R.; Brinkman, Joseph C.; Moore, Michael L.; Arthur, Jaymeson R.; Karlen, Judson

doi:10.1097/bpo.0000000000002121

Cited by 4 publications

(4 citation statements)

References 25 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, this did not change the regional breakdown of complaints, the breakdown of private versus academic complaints, or surgical versus nonsurgical patients. The main conclusions and discussion points from the study remained accurate and relevant and similar methodology has been used in prior studies outside of spine surgery 44,45 . Additional limitations relate to reviewer anonymity.…”

Section: Discussionmentioning

confidence: 73%

“…The main conclusions and discussion points from the study remained accurate and relevant and similar methodology has been used in prior studies outside of spine surgery. 44,45 Additional limitations relate to reviewer anonymity. Firstly, deeper sociological data is unavailable, which makes the geographic findings difficult to assess more conclusively.…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Characterizing Negative Online Reviews of Spine Surgeons

Artz,

Dalton,

Ramanathan

et al. 2024

Spine

View full text Add to dashboard Cite

Design. Retrospective review Objective. Characterize negative reviews of spine surgeons in the United States Summary. Physician rating websites significantly influence the selection of doctors by other patients. Negative experiences are impacted by various factors, both clinical and nonclinical, geography, and practice structure. The purpose of this study was to evaluate and categorize negative reviews of spine surgeons in the United States, with a focus on surgical versus nonsurgical reviewers. Methods. Spine surgeons were selected from available online professional society membership directories. A search for reviews was performed on Healthgrades.com, Vitals.com, and RateMDs.com for the past 10 years. Free response reviews were coded by complaint and qualitative analysis was performed. Chi-square and Fisher exact tests were used to compare categorical variables, and multiple comparisons were adjusted with Benjamini-Hochberg correction. A binary logistic regression model was performed for the top three most mentioned nonclinical and clinical complaint labels. A P-value<0.05 was considered statistically significant. Results. A total of 16,695 online reviews were evaluated, including 1690 one-star reviews (10.1%). Amongst one-star reviews, 64.7% were written by nonsurgical patients and 35.3% by surgical patients. Nonclinical and clinical comments constituted 54.9% and 45.1% of reviews, respectively Surgeons in the South had more “bedside manner” comments (43.3%, P<0.0001), while Northeast surgeons had more “poor surgical outcome” remarks compared to all other geographic regions (14.4%, P<0.001). Practicing in the South and Northeast were independent predictors of having complaints about “bedside manner” and “poor surgical outcome”, respectively. Conclusion. Most one-star reviews of spine surgeons were attributed to nonsurgical patients, who tended to be unsatisfied with nonclinical factors, especially “bedside manner”. However, there was substantial geographic variation. These results suggest that spine surgeons could benefit from focusing on nonclinical factors (bedside manner), especially amongst nonoperative patients, and that regional nuances should be considered in delivering spine care. Level of Evidence. Level 5

show abstract

Section: Discussionmentioning

confidence: 73%

Section: Discussionmentioning

confidence: 99%

Characterizing Negative Online Reviews of Spine Surgeons

Artz,

Dalton,

Ramanathan

et al. 2024

Spine

View full text Add to dashboard Cite

show abstract

“…The methods of our study were adapted from previous studies examining negative Yelp.com reviews of total joint arthroplasty surgeons, orthopaedic pediatric surgeons, and orthopaedic sports surgeons. [14][15][16] A search was performed using the keywords "hand surgery" on Yelp.com for eight major metropolitan areas including Washington, DC, Dallas, New York, Phoenix, Los Angeles, San Francisco, Boston, and Seattle. The surgeon who the review was directed at was confirmed to be an accredited orthopaedic surgeon performing hand and/or wrist surgery through a secondary internet search using physician Web sites, vitals.com, Angie's list, hospital group Web sites, and/or Doximity.…”

Section: Methodsmentioning

confidence: 99%

What Patients Say About Their Orthopaedic Hand and Wrist Surgeons: A Qualitative Analysis of Negative Reviews on Yelp

Pollock,

Mujahed,

Smith

et al. 2023

J Wrist Surg

Self Cite

View full text Add to dashboard Cite

Background Patients often turn to online reviews as a source of information to inform their decisions regarding care. Existing literature has analyzed factors associated with positive online patient ratings among hand and wrist surgeons. However, there is limited in-depth analysis of factors associated with low patient satisfaction for hand and wrist surgeons. The focus of this study is to examine and characterize extremely negative reviews of hand and wrist surgeons on Yelp.com. Methods A search was performed using the keywords “hand surgery” on Yelp.com for eight major metropolitan areas including Washington DC, Dallas, New York, Phoenix, Los Angeles, San Francisco, Boston, and Seattle. Only single-star reviews (out of a possible 5 stars) of hand and wrist surgeons were included. The complaints in the 1-star reviews were then categorized into clinical and nonclinical categories. Result A total of 233 single-star reviews were included for analysis, which resulted in 468 total complaints. Of these complaints, 81 (18.8%) were clinically related and 351 (81.3%) were nonclinical in nature. The most common clinical complaints were for complication (24 complaints, 6%), misdiagnosis (16 complaints, 4%), unclear treatment plan (16 complaints, 4%), and uncontrolled pain (15 complaints, 3%). The most common nonclinical complaints were for physician bedside manner (93 complaints, 22%), financially related (80 complaints, 19%), unprofessional nonclinical staff (61 complaints, 14%), and wait time (46 complaints, 11%). The difference in the number of complaints for surgical and nonsurgical patients was statistically significant (p < 0.05) for complication and uncontrolled pain. Clinical Relevance Patient satisfaction is dependent on a multitude of clinical and nonclinical factors. An awareness of online physician ratings is essential for hand and wrist surgeons to maintain and improve patient care and patient satisfaction. We believe the results of our study could be used to further improve the quality of care provided by hand and wrist surgeons.

show abstract

“…These unexpected bills are a common complaint among patients according to various studies analyzing common complaints in various healthcare settings. [4][5][6][7] Price transparency for medical services in the United States has been a concern for decades. 8 However, as negotiations between insurers and healthcare systems are often kept private, it may be difficult to accurately inform patients regarding accurate medical procedure pricing.…”

mentioning

confidence: 99%

Large Variation in Listed Chargemaster Price for Total Joint Arthroplasty Among Top Orthopaedic Hospitals in the United States

Pollock,

Doan,

Moore

et al. 2023

JAAOS Glob Res Rev

Self Cite

View full text Add to dashboard Cite

Background: Chargemasters are lists of all services offered by a hospital and their associated cost. This study analyzes chargemaster data to determine price differences among different hospitals for total joint arthroplasty. Methods: In May 2020, the chargemaster data for highly rated orthopaedic hospitals were accessed, and the diagnostic-related group (DRG) codes related to primary and revision total joint arthroplasty were analyzed (DRGs 466, 467, 468, 469, and 470). The prices listed for each hospital were averaged, and descriptive statistics were calculated. Furthermore, Medicare reimbursement was collected. A subanalysis was performed to determine relationships between geographic and demographic information. Results: The median price for a major hip or knee joint arthroplasty without complications was $68,016 (range: $39,927 to $195,264). The median price of a revision of hip or knee arthroplasty without complications was $90,966 (range: $58,967 to $247,715). The cost of living in the city in which the hospitals are located was weakly correlated with procedure pricing, whereas the median income had no notable relationship to chargemaster pricing. Conclusion: The published cost of DRG codes in arthroplasty is widely variable among the top 20 US orthopaedic hospitals, with little correlation to the cost of living or median income of the area.

show abstract

Characterizing Negative Online Reviews of Pediatric Orthopaedic Surgeons

Cited by 4 publications

References 25 publications

Characterizing Negative Online Reviews of Spine Surgeons

Characterizing Negative Online Reviews of Spine Surgeons

What Patients Say About Their Orthopaedic Hand and Wrist Surgeons: A Qualitative Analysis of Negative Reviews on Yelp

Large Variation in Listed Chargemaster Price for Total Joint Arthroplasty Among Top Orthopaedic Hospitals in the United States

Contact Info

Product

Resources

About